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I bought cloud hosted solution today and had my own domain redirected to the website. This was setup by the support but since then I am unable to access the website and it gives me the following error:

 

image.png.06c8f113809cd04e6d15aa99425e2326.png

 

What is the reason for this?

 

Furthermore, how do I enable SSL certificate and https on my website?

 

Thanks

Solved by Stuart Silvester

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  • Author

when I try to login through https it gives me following error:

 

image.thumb.png.d541ff00720120f4363f1960458dc6d2.png

  • Community Expert

OpenDNS is blocking your request and that's also why you're seeing a certificate error (because they're using their own instead of the valid one).

You will need to contact your network administrator that set up OpenDNS to find out why it's blocked or I suppose you could click the "Report an incorrect block" button.

  • Author

Is it possible that my SSL certificate is not setup properly? How do I setup this SSL certificate:

 

 image.thumb.png.4ca76f2a90a8d4225a76f65c0b51a783.png

 

When I click activate, it asks me for following:

 

image.png.650967e9d2ed40c10354d2bb0e3f7fab.png

  • Community Expert
  • Solution

Since you're using our Cloud service, we manage the SSL certificate for the site. It is set up correctly and working properly.

image.png

As noted though, the issue is that OpenDNS are blocking your requests for some reason.

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