December 12, 2021 in Technical Problems
This is my first post: I have been with IPS since version 1 - since 2003.
I tried to access my "Support" via my Client page, but it's missing . . . . because I have not "renewed" . . . here's why:
I am the Director of LUPus Patients Understanding & Support (LUPUS), a non-profit for people with systemic lupus erythematosus (SLE). We provide free information & free psychological support. We do not charge any money. We rely on donations & the shortfall, comes from me.
Hey @infotech, I'm sorry to hear you aren't having the best experience.
We definitely value you as a customer and thank you for being with us for so many years. I know that sounds very cheesy /PR-ey, but it's true. We've had to make the difficult decision regarding our pricing structure to stay with the times.
Seeing as a lot of people rely on you to be a resource, perhaps this would be a good opportunity for you to give your members the chance to help return the favor and embark on a little crowdsourcing?
I noticed you already announced to your community you are switching to HealthLock because of the price increase. We totally understand your frustration and apologize. If you have a change of heart you are always welcome to be an Invision Community client again.
Regarding your data, it's 100% yours. I created an internal ticket outside this topic and will followup with you there with links so you can download your data.
We hope to not see you go, but if you still decide after a little time you want to cancel we understand. 😔
Sending you a lot of love and positive vibes. 🎄
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