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Your plan does not include support 打

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I renewed my licence earlier today, yet I don't have access to support?


Your current plan does not include email support. Click here to purchase Email Support.

If I'm able to download/upgrade (which I have done), how come the support part hasn't been automated? The whole point of renewing is to gain access to support, I thought there might be a delay, but it seems not to be the case.

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I missed the memo regarding this.

You no longer get basic email support when you renew a licence?


Email support is available for the first 30 days with a three-business-day response time.

How many days within the 30 days does it take to gain access to this 'e-mail' support? This seems very poor in my eyes. E-mail support should be tied with your licence.

All those times in the past I got copied and pasted replies, without reading what I wrote. Always slow it down by asking every time to check your user/account details for the site are correct. Hitting back at people's pockets.

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