rhocar Posted January 25 Share Posted January 25 Trying to install the update from my location (not at the server location) and I get the following error: "There was an error downloading the files to your server" My hoster tells me his log is showing: Thu, 25 Jan 2024 08:55:18 +0000 Exception::0 Could not list the files in the zip #0 /home/rhocar/public_html/admin/upgrade/extract.php(643): Extractor->extract(0) #1 {main} We have downloaded the zip file and that file is definately present. Any thoughts ? Alan : Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 25 Share Posted January 25 2 hours ago, rhocar said: We have downloaded the zip file and that file is definately present. You have downloaded the zip that is had pulled from our servers, and this will not open? I ask as it doesnt appear to be stating its not present, but rather it cant list what is in it Link to comment Share on other sites More sharing options...
rhocar Posted January 25 Author Share Posted January 25 (edited) No, we have manually doenloaded the ZIP file and it opens correctly and everythinmg appears to be there. When the host tech support have a few minutes to spare (he's a one-man band and very busy) he will try and install it manually by inserting the files. I just wondered if there was simple fix we could do enable me to do it remotely via the usual offical automatic route. Al Edited January 25 by rhocar Link to comment Share on other sites More sharing options...
rhocar Posted January 25 Author Share Posted January 25 This is the screen I get at Step 4 of the installation process. Link to comment Share on other sites More sharing options...
Jim M Posted January 25 Share Posted January 25 Typically a server issue when something like this. Can ensure your server is compatible, otherwise, you would need to check why your server is having issues extracting the zip. Link to comment Share on other sites More sharing options...
rhocar Posted January 26 Author Share Posted January 26 Thanks, I'll let you know the resuls. As we were happyliy running it before, I assume my host must have changed something. 23 hours ago, Jim M said: Typically a server issue when something like this. Can ensure your server is compatible, otherwise, you would need to check why your server is having issues extracting the zip. Link to comment Share on other sites More sharing options...
rhocar Posted January 26 Author Share Posted January 26 This was the result, looks fine for me ? Al <li class="success">PHP version 8.3.2.</li> <li class="success">cURL extension loaded</li> <li class="success">DOM extension loaded.</li> <li class="success">GD extension loaded.</li> <li class="success">Multibyte String extension loaded.</li> <li class="success">MySQLi extension loaded.</li> <li class="success">OpenSSL extension loaded.</li> <li class="success">Session extension loaded.</li> <li class="success">SimpleXML extension loaded.</li> <li class="success">XML Parser extension loaded.</li> <li class="success">XMLReader extension loaded.</li> <li class="success">XMLWriter extension loaded.</li> <li class="success">Zip extension loaded.</li> <li class="success">Exif extension loaded.</li> <li class="advisory">You do not have the GMP PHP extension loaded. While this is not required for general use, it is required if you wish to use Web Push Notifications. You may wish to contact your hosting provider or system administrator to ask for it to be installed or consider switching to <a href='https://invisioncommunity.com/buy'>Invision Cloud Community</a> which has Web Push Notifications enabled.</li> <li class="success">128M memory limit.</li> <li class="success">No Suhosin restrictions.</li> Link to comment Share on other sites More sharing options...
Jim M Posted January 26 Share Posted January 26 If it is all green there, then you would need to work with your hosting provider. Link to comment Share on other sites More sharing options...
Nathan Explosion Posted January 26 Share Posted January 26 10 minutes ago, rhocar said: <li class="success">PHP version 8.3.2.</li> Nope. 8.0 or 8.1 Jim M and SeNioR- 2 Link to comment Share on other sites More sharing options...
teraßyte Posted January 27 Share Posted January 27 Yeah. As I mentioned a few times already, the check script should flag the 8.2 version as not compatible rather than checking only for 8.0+ versions... 😅 Nathan Explosion and Miss_B 2 Link to comment Share on other sites More sharing options...
Starship Posted January 27 Share Posted January 27 My community runs on php 8.3.2. I haven't noticed any issue so far. sobrenome 1 Link to comment Share on other sites More sharing options...
rhocar Posted January 28 Author Share Posted January 28 On 1/26/2024 at 6:17 PM, Jim M said: If it is all green there, then you would need to work with your hosting provider. That's who gave me those results I'm afraid. On 1/27/2024 at 3:43 AM, teraßyte said: Yeah. As I mentioned a few times already, the check script should flag the 8.2 version as not compatible rather than checking only for 8.0+ versions... 😅 Is 8.3 a problem then ? sobrenome 1 Link to comment Share on other sites More sharing options...
teraßyte Posted January 28 Share Posted January 28 6 minutes ago, rhocar said: Is 8.3 a problem then ? Yes. The code is not fully compatible with 8.2, so it's the same for any version higher than that. sobrenome 1 Link to comment Share on other sites More sharing options...
Ywat Posted yesterday at 03:19 PM Share Posted yesterday at 03:19 PM Sorry for the bump, but I'd like to confirm that PHP v8.2 works fine, whilst v8.3 (still) doesn't. Why isn't this issue being addressed or documented? Link to comment Share on other sites More sharing options...
Jim M Posted yesterday at 03:20 PM Share Posted yesterday at 03:20 PM Just now, Ywat said: Sorry for the bump, but I'd like to confirm that PHP v8.2 works fine, whilst v8.3 (still) doesn't. Why isn't this issue being addressed or documented? In the next release, there will be an indication when you're running a PHP version higher than is compatible. PHP 8.2 will be compatible in the next major release (version 5). Link to comment Share on other sites More sharing options...
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