Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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- 2 followers
- 8 replies
- 731 views
I suspect that an IPB update has caused an issue with the site map, as it will no longer validate: https://validator.w3.org/feed/check.cgi?url=https%3A%2F%2Fwww.celiac.com%2Fsitemap.php I do know that this validation issue was not present until recently, but I don't know exactly when it began.
Last reply by Marc, -
- 1 follower
- 3 replies
- 668 views
Just got a love note from FB on their annual checkup - I have not altered anything since I got it up and working. And now they say they get a message that reads: "You are not permitted to register a user account with this site." I tried my account by first disconnecting FB from my account settings. Then I logged out of my site and clicked the sign up button. It does a redirect and found my existing account. But it will not let me reauthenticate - with my FB password or my known site password, which I know both are correct as they are stored in 1Password and also have 2Factor. However if I log in to the site with my email account and go to CONFIGURE …
Last reply by Ocean West, -
- 4 replies
- 659 views
Currently getting this error for Authy SMS. Previously was getting something like generic_authy_error and the code sent via SMS just wouldn't allow me to login to admin cp.
Last reply by Mark H, -
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- 4 followers
- 10 replies
- 1.5k views
Hi, I have the following arrangement: Category sub-category forum1 forum2 forum3 forum1, 2 and 3 are questions forums. I enabled combined fluid view on sub-category. However when I create topics on forums1, 2 and 3 and then go to sub-category no topics are shown. Any idea why? Cheers Werner
Last reply by Makoto, -
- 3 followers
- 4 replies
- 775 views
Hello, Members are cancelling their memberships but I can't see that reflected under the "purchases" in ACP. See attachment. I get the emails from PayPal but I can't see their cancellations reflected in ACP 😞 Isn't PayPal's IPN is tracked when a user cancels a recurrent payment? Thanks
Last reply by Marc, -
Fluid View
by AlexJ- 2 followers
- 9 replies
- 1k views
I have enabled new Fluid View: Now after enabling when I click on Entertainment, I get below view - which confuses users, hey no topics. Shouldn't it combine and show all topics by date added or updated? All the categories, needs to be enabled by default.
Last reply by AlexJ, -
- 2 followers
- 6 replies
- 797 views
Hi, We are trying to move to another host. We moved all the files and the database but we are getting a 500 error. In the uploads/log directory there aren't any logs created. The domain will stay the same in the end but for testing purposes we are using another domain first. Could this be the reason of the 500 error or can I find a more detailed log somewhere? Thanks in advance.
Last reply by Marc, -
- 2 followers
- 5 replies
- 736 views
Hello, I have stumbled across an issue that just came up using the latest software version. When I copy and paste images into a post and hit sumbit, most of the time the images will be displayed skewed. It only happens sometimes, not all the time. Why could that be? https://specializedforum.de/topic/20-stumpjumper-alu-im-großen-pinkbike-budgetbike-test/#comment-41
Last reply by Marc, -
- 2 replies
- 626 views
Hi there, I found a bug. When you disable English Language from IPS and create a Database, you cannot set the DB's name in English. IPS ACP Menu seems that only load English Language title: I tried to enable English Language and set up a title in English and afterwards it shows the name.
Last reply by Ibai, -
- 3 replies
- 717 views
Hello, My site is using clubs, and each club has their own blog. These blogs are fed via RSS feed, however are not updating automatically as I would expect. Instead I've been having to go to back to the page below and resubmit the form every day. It appears that creating adding RSS Feeds through the AdminCP>System>RSS Feed Imports WOULD automate this, however my individual club blogs are not options to import into. Is there another way to handle this? Something I'm missing? Thanks!
Last reply by Jim M, -
- 1 follower
- 12 replies
- 799 views
I have a problem with the forum, I use ipb v4.6.12., the problem is that I can't post anything I get that error everywhere, I checked permissions and groups and everything seems fine to me
Last reply by Marc, -
- 1 follower
- 1 reply
- 584 views
Hi I mainly upload downloadable content to my own site but occasionally I work with other sites and simply add links to those files. Is it possible for download links to open in a new window rather than directly taking our members off site completely? Sorry if I've missed it but I can't seem to find that option.
Last reply by Marc, -
- 1 follower
- 1 reply
- 362 views
After yesterdays maintenance I am inconsistently returning : "Temporary Server Problems" When attempting to access a database via the API as a result this kicks out a lot of my users at random, So it's a pretty big inconvenience. My system errors logs and API logs show nothing out of the usual. Any ideas?
Last reply by Marc, -
- 1 follower
- 2 replies
- 550 views
How can I disable the dropdown & theme switching across invision Thanks
Last reply by Marc, -
- 2 followers
- 19 replies
- 1.6k views
I'm looking to move my installation of the Invision suite from the /board directory on my server to the root directory, making it replace the main page of my website. What do I need to watch out for to ensure this goes as smoothly as possible? I assume I'd need to update the conf_global.php and possibly the constants.php files. Would setting up a 301 redirect work for redirecting all link to the old location to the new location? Thanks!
Last reply by Marc, -
- 2 followers
- 2 replies
- 504 views
Is there any way we can use WordPress for part of our site (directory listing) and use the IPS authentication for all users? Any ideas or experience sharing is welcome.
Last reply by Marc, -
- 2 followers
- 3 replies
- 583 views
Hello guys, i have a problem witht this template The file cant be downloaded, the preview images are missing, and all my clients told me they cant even make the updates! Can somebody help me ?
Last reply by Marc, -
- 3 followers
- 1 reply
- 435 views
Hello, Is there any possibility we can customize the error message for user without permission to view the records in Pages, as can be done with forms? Thank you!
Last reply by opentype, -
- 1 reply
- 688 views
I'm trying to access my site but this message is appearing. What can it be??
Last reply by Adriano Faria, -
- 1 reply
- 928 views
Your product is great, we've just decided to move in a different direction with our existing forums. I was hoping to find an easy button to click to do this, but I cannot see one.
Last reply by Jim M, -
- 1 reply
- 340 views
I recentrly get a lot of bot registered on my forum. im tired of cleaning and removing them. how to prevent this from happening?
Last reply by Jim M, -
- 1 follower
- 9 replies
- 757 views
Hi, It seems after a user has contacted us through the "contact us form" some kind of bug in the support center makes it open a new empty request periodically... Please can you take a look ?
Last reply by Jim M, -
- 2 followers
- 4 replies
- 547 views
I have been trying to add different calendar feeds to but it wont read the links... here is an example: Rss Link: https://growthlab.cid.harvard.edu/calendar/upcoming/all/rss.xml Am I doing something wrong?
Last reply by Marc, -
We recently experience issue with PayPal who started putting our money on hold until we enter tracking code for shipping for selected transactions. Case is that we configured the Commence product as non-physical but somehow, buyers are still able to provide shipping address what results in the issue we experience - PayPal detects the transactions differently. I wonder if this is some sort of issue in IPS implementation of PayPal?
Last reply by Marc, -
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- 2 followers
- 3 replies
- 414 views
Hello, When a customer choses to save their card as a payment method, they are unable to edit that card's billing address. An issue occurs when they enter an incorrect billing address, and cannot change the address for the stored payment method.
Last reply by Marc,
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