Dexter_X Posted April 29, 2022 Share Posted April 29, 2022 Hi, It seems after a user has contacted us through the "contact us form" some kind of bug in the support center makes it open a new empty request periodically... Please can you take a look ? Link to comment Share on other sites More sharing options...
Dexter_X Posted April 29, 2022 Author Share Posted April 29, 2022 (edited) We've ensured the user cannot send periodic e-mails by blocking it into the input e-mail spam filter. I've updated the client area access information. You'll be able to see the problem in the Commerce -> Support -> Support requests : you'll see a set of newly empty opened requests, created by the same user, periodically every 10 minutes. Edited April 29, 2022 by Dexter_X Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted April 29, 2022 Solution Share Posted April 29, 2022 You would need to check this with your email provider. Usually when something is downloaded via pop3 it would then no longer be present, however it seems it is in your case. So each time it checks the item is there, and it will create a new topic Link to comment Share on other sites More sharing options...
Dexter_X Posted April 29, 2022 Author Share Posted April 29, 2022 (edited) ok, thankyou for the information. I've deleted any remaining e-mail in the inbox, lets see if it solves the problem. (there is no other way to check incoming e-mails than POP3, so the forum should have deleted the incoming e-mail after having read it) Edited April 29, 2022 by Dexter_X Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 29, 2022 Share Posted April 29, 2022 You can actually use piping, which would be better in most cases Link to comment Share on other sites More sharing options...
Dexter_X Posted April 29, 2022 Author Share Posted April 29, 2022 ok, manually removing the incoming e-mail has solved the problem. But it is still strange the forum did not deleted it after download... How do I use/enable "piping" ? Link to comment Share on other sites More sharing options...
Jim M Posted April 29, 2022 Share Posted April 29, 2022 8 minutes ago, Dexter_X said: How do I use/enable "piping" ? If you click "Use Piping" in the ACP for the incoming email setting, you will see instructions. Please contact your hosting provider if you have any questions on how to perform this on your server. Link to comment Share on other sites More sharing options...
Dexter_X Posted April 29, 2022 Author Share Posted April 29, 2022 ok, thankyou ! I'll take a closer look at that... Jim M 1 Link to comment Share on other sites More sharing options...
Dexter_X Posted April 29, 2022 Author Share Posted April 29, 2022 Hello again... Sorry but I can't manage to find out where is the "use piping" option (see below). Or should I first disable POP3 ? Link to comment Share on other sites More sharing options...
Jim M Posted April 29, 2022 Share Posted April 29, 2022 8 minutes ago, Dexter_X said: Hello again... Sorry but I can't manage to find out where is the "use piping" option (see below). Or should I first disable POP3 ? Sorry, you'll want to first disable it as it is showing you the settings as it is selected. Dexter_X 1 Link to comment Share on other sites More sharing options...
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