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Jim M

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Everything posted by Jim M

  1. Jim M
    Honestly it is hard to say, we do not recommend having more than a handful of groups at max as it likely can create performance issues for you. There is a lot that goes into indexing, permissions, etc... with groups so could take a while to complete those actions and slow down your community.
  2. Jim M
    Thank you. I've converted this to a ticket so we can take a closer look at this. Please watch your email for further correspondence.
  3. Jim M
    That should be corrected now for you.
  4. Jim M
    Currently, permissions/access to items are handled by groups. With the exception of the Downloads application, where a user can pay to download a specific file/item, most purchases/subscriptions in Invision Community focus around the ability to gain access to X categorization of content/area/etc... Good example in terms of courses might be a Beginner, Intermedia, and Advanced subscription level and then an All level. That's 4 different groups which would gain access to either segments of content or all the content. It is not really advisable to do 1:1 relationships as that can create an unnecessary amount of groups.
  5. Jim M
    Anything is possible with the custom button tag. However, keep in mind that we do not provide support for custom buttons (and this is the Feedback forum 🙂 ). The {content} variable though would be what the user is highlighting in the editor. Whereas, the {option} variable would be a popup. If you are wanting to do this, you would likely just want to use {option} and replace the URL with {option} in the button HTML.
  6. Jim M
    Yes, all you would need to do is upgrade to 4.7.16. The fix will be included for you as you were not already on that version prior to this fix being released.
  7. Jim M
    Are you able to provide a link to the content item where you attached this?
  8. Jim M
    Would upgrade to Beta 2
  9. Jim M
    Unfortunately, there isn't really anything for this as specifically a setting. This is generated by the system to let the user know a moderator has approved a post. This would take customization currently to disable.
  10. Jim M
    I would advise reading the topic below as it will answer your question:
  11. Jim M
    Happy to help!
  12. Jim M
    I've changed your license URL for you now. In the future, you can reset it by following the instructions below:
  13. Jim M
    Number one thing I would recommend is disabling all third party applications and plugins and switch to an unmodified theme. Often these are the culprits of some wonky performance and getting the software back to it's core would be ideal in troubleshooting that. Sounds like your on a managed VPS, so I would also go back to your hosting provider and ask for more details. They have the responsibility and tools to tell you what exactly is causing a performance issue on their machine. It could be a misconfiguration and your VPS is not fully optimized to use all the resources which you have.
  14. Jim M
    You would need to obtain the full error. Right now, you just have part of it.
  15. Jim M
    Excellent. Please let us know if it does not improve after everyone clears their browser cache or it naturally expires.
  16. Jim M
    Please check to see if you have server caching or browser caching enabled through your server. If you do, disable it. There seems to be whole page cache happening which may be what they're running into here.
  17. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  18. Jim M
    Do you mean that the issue has resolved and fixed itself or was that part of something above?
  19. Jim M
    Could you please provide an example user's display name (or user ID) who is running into this? We can then investigate it this apples to apples to ensure we're looking at the same thing as you.
  20. Jim M
    I'm afraid, we do not currently offer a means to export transactions in the software itself. There is a summary invoice export available in ACP -> Statistics -> Sales -> Income -> Total Invoice -> click "Show as Table" icon on the right-hand side -> Download raw CSV.
  21. Jim M
    This would be detailed in Stripe. Would read what I stated above as well:
  22. Jim M
    ACP -> Stats -> Member Preferences -> Theme
  23. Jim M
    How would you be able to test it then if you're not in China? 😉
  24. Jim M
    You would need to make sure you meet the restrictions for those payments methods and have them correctly setup in your Stripe account. For example, Alipay is only available for Chinese customers: Alipay payments | Stripe Documentation It is to note that the APIs for some of these are getting deprecated by Stripe so they may not be accepting new users to use them and actually going to be removing them soon. We will have an update soon to remove those which will no longer be supported and to support the newer APIs for those which will.
  25. Jim M
    The number is an identification for the software to display the data required, it is how the software knows to go find the content you're requesting. I'm afraid, it is not possible to remove it.
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