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Jim M

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Everything posted by Jim M

  1. Jim M
    Any errors in the browser console? Are you running the supported PHP versions: 8.0 and 8.1?
  2. Jim M
    Please be advised I have started a rebuild of your search index to see if this helps resolve the issue. Please also ensure that all themes are up to date.
  3. Jim M
    Good to hear it 🙂 . Nah. All have days where you're like "wait, where was that? what is going on?" I've been working here close to a decade and still have questions like this some days 😄 .
  4. Jim M
    Cloudflare is actually deprecating this feature:
  5. Jim M
    If you create it today, it would have the created date of today in the Download. The Future Publish feature of the topic will take care of the topic but there isn't anything similar in Downloads.
  6. Jim M
    Glad to hear that you were able to resolve the issue. It is worth noting that if you have permissions or owner conflicts, that may cause issues when uploading files via FTP. I.E. if the file was owned by someone other than the FTP user you're using, it may not upload correctly. Always contact your hosting provider if you are unsure about proper permissions or user/group ownership. Additionally, once you upload the new files to your server for the new version, the only way to "cancel" the upgrade at that point would be to restore the previous versions files and if the upgrade did any progress past what you have in your screenshot, restore your database. This is why we recommend taking a full backup prior to attempting an upgrade.
  7. Jim M
    Yes. CSS and JS minified. HTML is not.
  8. Jim M
    Thank you for bringing this to our attention. I have brought this internally for handling.
  9. Jim M
    Are there any more database suggestions in ACP -> Support? Could you please check your credentials on file and ensure that they are accurate (looks like you've provided display name instead of email which your site requires)?
  10. Jim M
    Thanks for the heads up. I have brought this internally to see why the theme differences has not picked it up.
  11. Jim M
    Glad to hear you got it resolved.
  12. Jim M
    You can go to ACP -> Support -> System Log -> Prune Settings. It will automatically prune it based on the timeline there. Alternatively, if you have like hundreds of thousands of logs, you can truncate the core_log table. Be sure to take a backup prior to doing so if you do.
  13. Jim M
    It would be sent to the email on file. I have messaged you the email as this is a public forum. The response on May 17th was that a fix was deployed.
  14. Jim M
    I would contact the author. As we don't know how they programmed the application, it is not likely someone here can answer that for you. It could also be it is not compatible with PHP 8.3 whatever they are performing. These are the key reasons why we are unable to provide support to third party applications; we didn't write them so we don't have the responsibility or knowledge about them 🙂 .
  15. Jim M
    Your ticket is awaiting response from developers so someone will be in contact soon once they have a chance to investigate the error.
  16. Jim M
    Thank you! I have transferred this to a ticket so we can better investigate what is happening here.
  17. Jim M
    Our account is locked, please unlock it.
  18. Jim M
    I'm afraid, either email or display name is providing us the following error:
  19. Jim M
    Unfortunately, the credentials are invalid to your ACP.
  20. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  21. Jim M
    Have you tried to disconnect and reconnect your Facebook login? Ultimately, sounds like the ID stored does not match your Facebook ID.
  22. Jim M
    Would check the Spam Defense log to see if they are getting caught in there. If there is an issue with profile photos on our end, you may wish to check the System Log to see if anything shows up there when it tries to sync.
  23. Jim M
    You would just restore your database and files and then run the upgrader at /admin/upgrade. Of course, you will need to first ensure that your server meets the minimum requirements:
  24. Jim M
    Could you please clarify what you mean by “MP”?
  25. Jim M
    You would want to ask your hosting provider. This is a server administrator task rather than a software task.
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