Jim M
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Everything posted by Jim M
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I would recommend start by checking these third party items for updates which are in the system log. If that does not resolve it, please let us know.
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I have created a ticket for this so we can evaluate in private and protect other clients, in the meantime, if this is actually an issue. Please watch your email for further correspondence.
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Please see the ticket which we have responded to you 🙂 .
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Sorry for the inconvenience. There was a short issue which our cloud team immediately resolved. Do not worry, our Cloud team is always around on holidays to ensure our and our client’s communities are up.
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This would be the system working as designed and not a bug. Many credit cards have subscription features that allow subscriptions to be authorized, even if the card is expired because a previous transaction took place. It is up to the card issuer to decline or not the card and therefore, this is a perfectly acceptable transaction. Additionally, what you're seeing there in the screenshot, would not be known to us with payment gateways as all we have is a transactional ID to attempt payment and the actual gateway holds the credit card details. The user would need to manage their card if they do not want the card attempted.
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That is not a valid URL in our software. Your server is throwing a 301 move permanently there.
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Queue task: 1S111/1 Data too long for column 'content' at row 1
Jim M replied to David..'s topic in Technical Problems
This would be for a third party application Chatbox so you would need to contact the author for assistance.- 1 reply
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Yes. This is a public community intended to be a support community for our software. You can change your display name as you would on your own by going to Account Settings > Display Name.
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You would need to contact your hosting provider as well. It may also be related to what I mentioned above.
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Sounds like you either have a secondary PHP configuration in place in your community directory, how you’re implementing them is only taking effect in one directory, or you have opcache or something delaying the configuration. You would want to contact your hosting provider for assistance
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Could you please clarify where or what you're referring to? Your previous topics have been very vague in nature but in the realm of security. Are you referring to security concerns with URL injection? We do sanitize all inputs and URL variables. If you're seeing otherwise, we would need an example.
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I'm not sure what you mean here. The search would safely strip any SQL injection if that's what you're meaning.
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A few suggestions were just casually mentioned, like Shopify. Nothing has concrete been provided as alternatives which we will have any integrations though.
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Sorry, this is a current known issue which our team will resolve in the morning. Once again, sorry for the inconvenience.
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I’m not sure what you mean. As mentioned multiple times now, we have not released that information yet.
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Please see my colleague’s answer I quoted here. Version 5 will most likely be Q1 2024.
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You would need to review with your hosting provider why this is taking this long. It reasonably should not unless there is an underlying server issue.
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This is not something we recommend so no, we do not.
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You have wrong information. Our Commerce application is not getting removed. Only physical products (those which are tangible and need to be shipped) are and will be in version 5. Version 4 will always have them.
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To be fair here, this isn't rather an issue/bug but rather how the software is intended to work. While I understand you want to see this changed, I do want to set expectations here and point out that this isn't like fixing some small-time bug, edit two lines of code and we're done. It's a fairly large design change to Commerce and functionality of all who use Commerce. With that in mind, this is not something that will more than likely happen in version 4. The future is still out on changes here so can keep your eyes open but I would not set your heart one way or another 🙂 .
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Permissions to View Clubs - Restricting one Admin Group?
Jim M replied to PinPics's topic in General Questions
You would want to clear your cache in Support to clear any block cache. You can also try rebuilding your search index in ACP -> System -> Search. -
I'm afraid, for security reasons, we cannot provide a password which is given to us. However, you can reset the password and then re-apply it to the Client Area Access Details.
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Permissions to View Clubs - Restricting one Admin Group?
Jim M replied to PinPics's topic in General Questions
ACP -> System -> Applications -> expand System -> on Clubs, click permissions (padlock icon) and choose which groups you want to have access. -
Unfortunately, just like Marc, I am not having issues adding or removing items. That is very odd that you're having this. Have you tried under the admin account you've provided us?
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May be worth trying in incognito mode in Chrome to see if there is something else causing your issue.
