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Jim M

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Everything posted by Jim M

  1. Jim M
    You'll want to try and clear your cache by going to ACP -> Support -> Clear System Caches The ACP may look odd but it will function.
  2. Jim M
    I've brought this in internally as it does indeed not make much sense.
  3. Jim M
    The applications system is getting an overhaul so yes, they will need to re-do anything for version 4. Question & Answer forum types are going away but the ability to mark a post as a "Solution" is not. So it just depends on what you see as impactful to your project. We use the "Solution" in our Technical Support forum if you want to see what that looks like. I can only state that we do not have any current plans to do so. Anything in the future, of course, is subject to change so I would continue to keep an eye on things if you do not continue to purchase right away. We do not have a timeline at this time. However, beta testing will not be Cloud only. It will be Cloud first while the team finishes the build functionality to make it available for self-hosted.
  4. Jim M
    Our team will evaluate this in conjunction with the resolution. Thank you.
  5. Jim M
    I would encourage you to make this suggestion in our Feedback forum 🙂 .
  6. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  7. Jim M
    Well, not true, it could still have been a problem, just to a lesser extent. If we received complaints from multiple clients about this than I would probably rule out hosting 🙂 but seeing as it has only been reported by yourself, we cannot do that alone without an investigation. Our goal is not to blame someone else but also not rule them out without investigation. We are providing other means of items to investigate while we are waiting on what we need back from you.
  8. Jim M
    You would need to remove any redirects temporarily for the system to see the change and ensure the software isn't at the current URL.
  9. Jim M
    Keep in mind that a server can be powerful but misconfigured and thus, run into performance/resource issues. Check if you have any items in the queue next time this happens. This will tell you if a spun up task is creating problems. Alternatively, you can check ACP -> search for "Tasks" to look at a table of tasks to see what outside the queue ran at the time this was encountered.
  10. Jim M
    I want to correct you here, we do not offer plugins. All plugins are created by third parties and they set their own pricing. We have nothing to do with the pricing or any service they offer.
  11. Jim M
    Keep in mind that some background tasks are resource intensive and why they run in the background. On a correctly configured server, it shouldn't be bringing your community to a halt as it will respect values in the configuration and available to it. You will want to check what tasks are running at the time you see this. Are they third-party or core? Are they having issues? Are you doing something really resource intensive like resizing images or moving them?
  12. Jim M
    Would recommend upgrading to the latest release and disabling all third party applications/plugins and switching to an unmodified theme.
  13. Jim M
    We are awaiting a response from the original customer on a few things, I'm afraid.
  14. Jim M
    Agreed. There have been changes since that report so want to see if those resolve your issue or not.
  15. Jim M
    Thank you for answering all these questions. Realistically, if it wasn't manually done, the group deleted, or acted on some outside force, I am not seeing anything which would have changed this. Maybe some oddity in the upgrade/conversion data. I would keep an eye on the user through the next couple weeks and let us know if something similar happens again.
  16. Jim M
    This may have happened after the backup was taken. However, I have moved this to a ticket so our developers can confirm here. Please watch your email for further correspondence.
  17. Jim M
    Did anyone with access delete the block or content? That would likely be the only explanation because you were already on the latest release yesterday when that backup was taken.
  18. Jim M
    Thanks! Did you recently delete the member group or rename it? Did you recently merge this user? Neither of this is logged so just curious if something went wrong with the logging. These are the latest changes to groups for this user and it looks valid from the activity logs:
  19. Jim M
    Are you stating if you edit the Guest Signup Widget, there is no text there? Were you using this block prior? It will only have text if you filled it out. This is separate to your Newsletter signup widget as that was a language string, whereas this is a setting you need to fill out.
  20. Jim M
    This is not possible in our software at present. If you would like to suggest it for the future, I can move this to our Feedback forum. Please let us know.
  21. Jim M
    Does not look like you're using those. Could you please provide the user's display name or ID?
  22. Jim M
    Unfortunately, as I can't reproduce these items, it is hard for me to diagnose further. You may wish to clear your browser's cache in case something is happening there.
  23. Jim M
    Unfortunately, I am not having any issues with performing those actions. This sounds like a misconfiguration somewhere on your server. You may wish to check your .htaccess and remove anything custom in there to see if it is the culprit. You can find our software's default .htaccess in ACP -> System -> Search Engine Optimization -> in the description of the "Rewrite URLs" field, you will see a download link for it.
  24. Jim M
    What you are describing is a full Single Sign In system. Whereas Invision Community would recognize the session/cookie created by WordPress and log them into Invision Community. That is not possible via our login provider. Our login provider will require the user to click the button in order to facilitate the login action. You would need to utilize a third party add-on to facilitate a full WordPress SSO.
  25. Jim M
    I've gone ahead and moved this to a ticket as it looks like there is an error there that needs to be fixed. Please check your email for next steps.
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