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Jim M

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Everything posted by Jim M

  1. Jim M
    Would do as Randy mentioned, there are a lot of URLs cached in the system that after a URL change need to be cleared. If that does not resolve it, ensure that you have not set any constants related to cookies in your constants.php file. If the domain has been hard set there then it will need to be removed or changed.
  2. Jim M
    You can contact us via the contact form there or via the Client Area support system for Cloud users.
  3. Jim M
    Please note that a self-hosted license is non-transferrable. Meaning, you will need to purchase a new license if you were "handed" a community. Please contact us if you have any questions on that.
  4. Jim M
    Would ensure you’re running PHP 8.0 or PHP 8.1. If the FTP credentials changed, it will prompt you as such. If you are running the versions required and permissions are ok, please check your /uploads/logs folder for more details.
  5. Jim M
    What you have in your .htaccess is not the .htaccess we provide in ACP -> System -> Search Engine Optimization -> Rewrite Rules. You will want to download that file and apply it as instructed there:
  6. Jim M
    The ACP credentials are still a display name rather than email address which it requires. This is the Admin Control Panel of the software, not your hosting. Additionally, the error is not in place as URL rewrite has not been enabled in the ACP and I also cannot access the ACP.
  7. Jim M
    Unfortunately, the ACP credentials we are provided were a display name when the ACP is requiring an email address. Additionally, I see that the .htaccess is blank on your server. Please ensure that it is populated correctly and in place in the error'd state.
  8. Jim M
    Please put it in place and provide us access: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  9. Jim M
    Yup, it crashed. Please contact your hosting provider to repair it as the error mentions 🙂 .
  10. Jim M
    Did you place this in the root directory of where your community is installed on your server? If you placed it in the "admin" directory, you would indeed get an error. You will want to move it up to the root directory.
  11. Jim M
    Could you please provide the exact error message? Sounds like your database may have crashed. If that ends up being the case, you will need to have your hosting provider repair the tables or restore a backup if repair is not possible.
  12. Jim M
    Would check the response here: https://invisioncommunity.com/forums/topic/456888-friendly-url-rewrite/?do=getNewComment
  13. Jim M
    Did you apply the .htaccess on your server in the community's root directory? If so, please ensure that your server supports URL rewrites and is running Apache. If you do not know how to do any of this, please contact your hosting provider for support.
  14. Jim M
    As mentioned, you are using the system is a way it isn't currently designed to so you would need to make Feedback suggestions to change anything which you see doesn't fit how you are using it. This will be evaluated by our team and see if it fits the needs and design of the feature.
  15. Jim M
    The system is designed in an OAUTH API style so the client would be making the direct request to the system.
  16. Jim M
    As you are utilizing the API in an abnormal manner here, you may encounter some "bumps in the road" as you have here. There is currently no whitelist. You can try restricting your API Key to your server's IP address if you haven't, however, likely this may be a new feature you need to suggest in our Feedback forum to allow for. Generally, it isn't a good idea in an API system like this. Is the server sending no, bad, or corrupted key at any point or is the request not completing? This would be the only case to encounter this issue.
  17. Jim M
    The Q&A forum type is going away but there will still be the ability to mark your replies as a solution in forum topics, very similar to how your can now in a Discussion forum type.
  18. Jim M
    The URL change process simply resets your license URL. You would simply add your license key or install at the new URL.
  19. Jim M
    You're more than welcome to suggest it in our Feedback forum if you still have a use case for it.
  20. Jim M
    403 Forbidden is error coming from your server, not the software. If you did not upload the files in the correct spot something may be off, unfortunately, it is not something we can provide support on. If you are unsure how to upload files, please contact your hosting provider to ensure they overwrite their existing counterparts on your server.
  21. Jim M
    Depending on the applications you have it will be around there, yes. I am not having any issues extracting the zip file in the client area. Please ensure you are awaiting for the full file to download before attempting.
  22. Jim M
    You would want to try again and ensure that you have a system which can unzip zip folder.
  23. Jim M
    Would ensure that they are by re-uploading and ensure they are not erroring out. We cannot tell you what the permission should be as that really depends on the server. However, common configuration is 644. You would also want to contact your hosting provider to ensure the file is owned by the correct user/group
  24. Jim M
    Would need to ensure that all those files are uploaded correctly to the server. You can download the full file set from the Client Area and overwrite those on your server.
  25. Jim M
    I’m a little confused in what you mean. Do you mean any JavaScript on the site is not working? I would go to your ACP at /admin in your browser and login there then clear cache in ACP > Support.
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