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Jim M

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Everything posted by Jim M

  1. Jim M
    You would need to do a manual upgrade or revert to a backup.
  2. Jim M
    That’s coming from the server rather than the software. Would ensure you do not have any custom redirects or rewrite rules which may be causing issues with the software. You may also wish to perform a manual upgrade.
  3. Jim M
    If you have physical products that require to be shipped, those will not be around in version 5. The digital products will remain. That orange warning is presented to all with Commerce.
  4. Jim M
    Digital products are not deprecated, only physical products which need to be physically shipped.
  5. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  6. Jim M
    This is already a Club setting:
  7. Jim M
    As mentioned, this was reported so will be reviewed.
  8. Jim M
    The Club is not of the Private type so this is indeed correct. This is the block and has been reported.
  9. Jim M
    It will indeed be visible to the user in the Club. This is working correctly. The only thing working incorrectly is the block.
  10. Jim M
    This seems to be an issue with the Upcoming Events block configuration when selecting "All" calendars, rather than the Events page itself. You can select an individual calendar if you wish to and that should resolve it for now. I have reported this internally to be reviewed by our developers.
  11. Jim M
    It is currently only annual renewals.
  12. Jim M
    Unfortunately, those credentials are invalid.
  13. Jim M
    We do not believe 20 thousand sub-forums is a legitimate use of the software, even in the case of malicious intent. Millions of possibilities can happen in our software and all our clients use our software differently. However, it does not mean we can factor in each and every one, even when it varies the current operation of our software which is intend by our thousands of clients.
  14. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  15. Jim M
    Thank you, I've reported this internally for further investigation.
  16. Jim M
    No problem but I am Jim 😜
  17. Jim M
    If you configured Clubs to appear there, that would be valid and not a bug. You will want to check ACP -> Community -> Clubs -> Settings -> Show Club Content Areas. If you don't want those showing up through the community, you would want to set it to "Only within Clubs"
  18. Jim M
    Your home page is an all activity stream so yes, it would be visible.
  19. Jim M
    That club is not private so the user would indeed be able to read the contents of it without being a member.
  20. Jim M
    This is the Active Users block. DId you create a custom block which you then modified the template of? Did the screen look like the below? If so, it's still there.
  21. Jim M
    Could you please provide an example of the Club URL and member's display name or ID? We can then review your permissions and investigate what is happening. Keep in mind that unless a club is Private, users will be able to see items within the club itself, even if they are not a member.
  22. Jim M
    If they placed their data in a non-descriptive field which we don’t strip, it will indeed show. We only strip certain fields. If there are more fields that your users use, feel free to post those and any other feedback in the Feedback forum.
  23. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  24. Jim M
    Yes, any administrator can change other administrator's access levels and information as you allow them to.
  25. Jim M
    That would mean we're getting an invalid token back from Facebook (as the app ID and key are related to the token) and thus, can't login to the account so it is attempting to create a new account and sees that the email address is already present.
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