Jim M
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Everything posted by Jim M
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Odds are their username is also in that breach.
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As mentioned several times in this topic, you will want to check to see if those email addresses have been compromised from other websites (non-IPS). You can look at https://haveibeenpwned.com/ Then take measures outlined in this topic.
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You would upload the full file set to the location of your community on your server, overwriting what is there. Then go to ACP -> System -> Applications to install your missing applications.
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EX0 error when trying to perform update
Jim M replied to ChrisB.'s topic in Classic self-hosted technical help
This would indicate you're missing files so would want to do the manual upgrade. -
EX0 error when trying to perform update
Jim M replied to ChrisB.'s topic in Classic self-hosted technical help
As you're updating from an old release, you may wish to perform a manual upgrade if the automatic upgrader is causing you problems. -
Yes. Users would supply their own answers, that is what makes it secure 🙂.
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You can select from a list or make your own questions. The user would select a question and insert their own answer.
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The install/upgrade utility will do a cursory check over your system. It also is available in ACP -> Support.
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MP3 and other audio files supported by browsers can be embedded in topics and played by the browser. The same goes for MP4 and other video files.
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In our Spam Defense settings, you are setting it up that every member needs to be manually reviewed prior to continuing on with validation settings. You will want to change this in ACP -> Members -> Spam Prevention -> Spam Defense. We recommend the following flow:
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You will want to read through the whole topic, as it discusses how spammers are logging into accounts which have had credentials compromised through other sites and posting spam on yours. Enabling Two Factor Authentication is the best way to combat this for the future. You may also wish to use the force password reset function, which is also discussed in that topic, on all members if you see this happening a ton.
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I would recommend reading through this topic here as it is related to this, if not the same issue:
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Custom buttons allow you to create what you want, like a button for a horizontal line. Stock replies are completely separate feature. You can also install CKEditor plugins.
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This is the purpose of the custom button 😉. You set it up in HTML but your users just click the button in the toolbar to evaluate it.
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It would take some server configuration and potentially break areas of the site plus be outside our scope of support. I wouldn't recommend it because it's a decent amount of work for a short-lived breath of freedom as the attackers will find it again. The best solution would be to simply block the incoming attackers at the network/server level via a firewall or advanced WAF.
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Could you please try clearing your cookies for your domain and seeing if that improves?
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Unfortunately, I am not able to reproduce this but thank you for reporting. We will try a few things on our end to see if this is still happening in specific areas. This is evident of a caching error, as detailed above. Could you please try clearing your cache and cookies?
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My site (and this site) are slow, about 10 seconds to see a topic?
Jim M replied to David N.'s topic in Technical Problems
As mentioned here, please clear your browser cache as the issue has subsided since 4pm EST yesterday. Apologies for any inconvenience. -
Please ensure you are clearing your whole browser cache for your domain. Not just a keyboard shortcut to do so for 1 page.
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Sorry for the inconvenience, the issues should be resolved as of 4pm EST yesterday. However, if you're still encountering getting installation pages, please clear your browser's cache as it may be inadvertently storing it.
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Could you please clear your browser’s cache and try again? It may have been a brief issue but your browser has since cached the reply.
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Sorry for the inconvenience. When accessing your site, it is currently online. Are you receiving this on a particular page?
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Urgent help - WSIWYG editor showing infinite scroll
Jim M replied to Gauravk's topic in Classic self-hosted technical help
I added the CSS elements to control force the width. For instance, a line up from where you're at, I added width: 100px; on that element and it shrunk the width down to it. -
You will want to check email errors from your email service in ACP -> System -> Email Settings. If there are no errors, we would require access to provide further assistance: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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Urgent help - WSIWYG editor showing infinite scroll
Jim M replied to Gauravk's topic in Classic self-hosted technical help
In this case, I just put a hard width on the element in browser tools and the normal Block Manager tools became available since it wasn't an infinite horizontal scroll
