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Jim M

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Everything posted by Jim M

  1. Jim M
    This looks to be the report rather than the issue itself. We will need a link to the post which has the issue present.
  2. Jim M
    Do you have an example screenshot of what they are seeing? Do you have the version of iOS they are running and what browser?
  3. Jim M
    You would use Designer Mode in order to manage that. Also, in the hook manager, you can review the template in question you are selecting to modify.
  4. Jim M
    You will want to read through the blog below for full details:
  5. Jim M
    By Client Area, I am assuming you mean here? If so, this is an issue we are aware of will resolve accordingly. Thank you for your report.
  6. Jim M
    As mentioned, this has been reported so will be reviewed 😉 .
  7. Jim M
    They are using a custom theme and language pack if that is our software.
  8. Jim M
    Latest version of iOS as well?
  9. Jim M
    It will be back at 0 because you're rebuilding it from 0.
  10. Jim M
    It would go through all your content, data, etc... so if you have a lot of users, content, etc... it could take long, yes. It would only rebuild all your rules.
  11. Jim M
    You would need to rebuild achievements for any new rules to take effect on old data.
  12. Jim M
    Google is sending it out to all it's customers who use Maps and other examples due to their examples included it. If you're using the integration which comes with the software, we do not implement it.
  13. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  14. Jim M
    You would not have any other solutions that we support.
  15. Jim M
    Best solution is to contact your hosting provider and see if they have a backup you can use if you do not have one. If you're missing one column from one table and you have no idea how that happened, it could be there are more missing/corrupted.
  16. Jim M
    There have been a few different conversations on this, especially, last year when we changed our license terms for moving forward. The summary really comes down to: the current license terms were put together in order to make self-hosting viable for the future for both our clients and us. The self-hosting market has shrunk to a very, very small part of our business (and respectively, the internet as a whole) so if we are going to offer a self-hosted option, we want it to be the best of our software suite and if we're going to sell it, we don't want to abandon our self-hosted customers so it has to be something we can continue to provide support to at a renewal which works. It's also worth mentioning that you get what you pay for. Our software is ever evolving (check out our Version 5 Blogs). We offer monthly releases, support, Spam Defense, GEOIP, and a lot of other goodies, all for $499 one time price and $199/year afterwards.
  17. Jim M
    Not to discredit what has happened here but was this all performed once you resolved your previous issues? Have you checked your server error log to ensure your server is not disrupting this either?
  18. Jim M
    This would be the Group Formatting field while editing a group. We do not have a chat room. You can manage the menu in ACP -> System -> Menu Manager though. All countries which are available to Amazon Web Services. There are some restrictions. Keep in mind that we will comply with laws which we are applicable to and if you violate them, this may terminate your community: https://invisioncommunity.com/legal/
  19. Jim M
    604 is likely not valid. Most are 644 but you can contact your hosting provider for further assistance.
  20. Jim M
    You would need to do a manual upgrade or revert to a backup.
  21. Jim M
    That’s coming from the server rather than the software. Would ensure you do not have any custom redirects or rewrite rules which may be causing issues with the software. You may also wish to perform a manual upgrade.
  22. Jim M
    If you have physical products that require to be shipped, those will not be around in version 5. The digital products will remain. That orange warning is presented to all with Commerce.
  23. Jim M
    Digital products are not deprecated, only physical products which need to be physically shipped.
  24. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  25. Jim M
    This is already a Club setting:
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