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Jim M

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Everything posted by Jim M

  1. Jim M
    You would need to obtain logs from your hosting provider about who/what/where. As they can't really expect you to resolve an issue without providing you with diagnostic and information first. You would need to know what process is running or spiking, is it PHP, MySQL or something completely unrelated to our software. Once you have that information, if it's PHP, you need to know the file being executed. For MySQL, you need to know the query which is being executed (such as from a Slow Query log). Etc...
  2. Jim M
    Sorry, we would not be able to assist with custom development.
  3. Jim M
    Yes, that is likely the issue as I do not have that customization 😉
  4. Jim M
    Very easy to implement in our software. Setting up the email service is variable depending on the service provider you choose. Just need a service like SendGrid, SocketLabs, AWS SES, etc... or your own server which runs SMTP. You would just need to implement the SMTP configuration which they provide you in ACP -> System -> Email Settings. As a note, we do have an integration for SendGrid's API for sending email but all other email services will need to be SMTP.
  5. Jim M
    Sorry for the inconvenience. Our Cloud team is aware of the issue and working towards it.
  6. Jim M
    The Copyright line actually does support HTML. On my test community, I place in some HTML to render an icon logo with a container and it renders fine, along with a link.
  7. Jim M
    Could be something they placed into the HTML or otherwise was rejected by our WAF and resulted in what you saw. Unsure.
  8. Jim M
    Unfortunately, I am not having any issues posting that blog article as the user in question, TennisLover. I do not see that there are any issues on the account in question. However, I do see that you have attempted to register multiple times. If you're using the Post Before Registration, you may not be able to register fully till your account is approved by an administrator. You may wish to disable the Spam Defense system if you are going to test registration. This can be done in ACP -> Members -> Spam Prevention -> Spam Defense.
  9. Jim M
    You're very welcome. Glad we could get that resolved for you.
  10. Jim M
    robots.txt is a widely accepted method for outlining items which a bot/crawler should not access. It is an internet standard, which is why it is incorporated to our software. CSRF key is not a random link generator. CSRF key is a key which validates the user is the user who requested it. To read more about it: https://brightsec.com/blog/csrf-token/ It is used for various links. The theme and language selector utilize a similar fashion to the currency selector.
  11. Jim M
    I'm afraid, there is currently no way to disable viewing of a banned member.
  12. Jim M
    That is something with your mod_security. You will need to contact your hosting provider to either allow for this to happen or disable mod_security entirely.
  13. Jim M
    Glad to hear you resolved the issue.
  14. Jim M
    That would indicate you're running PHP 8.2 still. If you have multiple versions of PHP installed on your server, it could be your directory which is running your community is setup to run specifically PHP 8.2. You will want to contact your hosting provider for assistance.
  15. Jim M
    Unfortunately, you mentioned "this" but we do not have a message or what you're seeing.
  16. Jim M
    Glad to hear it is resolved
  17. Jim M
    You're running PHP 8.2 so that is expected. You would need to run PHP 8.0 or PHP 8.1 to not receive the Downgrade recommended.
  18. Jim M
    Sorry, are you stating the issue is solved or?
  19. Jim M
    That would be an internal server error generated by your server. You would need to obtain the error from your server's error log and correct whatever that error is in order to be able to upload the file here. What is the error that you're encountering?
  20. Jim M
    That is the staff directory rather than ACP -> Members -> Staff -> Moderators.
  21. Jim M
    This is definitely the conundrum of developing software for the masses. What you're seeing as a totally easy and viable solution is quite the opposite for another community. We have to be as middle road as possible to avoid these conflicts of these implementations. At the same time, we also have to be quite aware that we're a small company so many people state "just add a setting", that just adds more workload to our end. Therefore, there are hard lines in the sand we have to draw. Doesn't mean you can't accomplish what you need, just means you may need to go about it another way or get a custom application built for your community.
  22. Jim M
    Ultimately, moderation and the associated tools should be done prior to obtaining 50 posts that are off topic 🙂 . As mentioned, there are alternatives to be used. If you get post numbers, you ultimately have to go and find those posts, no? No method is perfect but you are not without solutions 🙂 .
  23. Jim M
    You had your sort order for your records set to Ascending order by record id. This would mean that record 1 is positioned at the top, which is what you were getting. I changed this to Descending order, which would place the most recent record created at the top. The RSS feed is now what you are expecting.
  24. Jim M
    Glad to hear you know the issue 🙂
  25. Jim M
    They can use the report functionality to do so and then moderators can move those posts via the reported content section of the ModCP. Alternatively, your users can just share the pages and be like "Look at these spam posts" and then it will be up to your moderators to determine if they are or are not.
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