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Marc

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Everything posted by Marc

  1. Marc
    In addition to the below, please disable all 3rd party plugins/applications and test while they are disabled. If you are still having issues, it may be helpful to know what was happening around the time this started to occur for you. Has anything changed with regards updates, items you might have installed, or indeed server components. In general the steps to try and resolve this initially would be Clear cache in your support area and check if this is resolved If there has just been a change on the server, is it something you can switch back and test? If so, try that Always disable any server side caching you may have Disable any 3rd party items and check In the support area, ensure any other items showing in there are addressed
  2. Marc
    We would only really show things in there where there is an issue that affects everyone, that hasn't really been resolved or needs to be applied instantly. As the name entails there, what you see with the patches are optional. If you have issues then you would apply them. There is no need to really be applying them otherwise. For example, it may be gallery isn't allowing the uploading of images at all. We know about it, we are trying to resolve it, but there isnt yet a resolution to the problem. That theoretical situation may be something we add in there. Feedback on this of course is always welcome, however it would be more suited to its own topic, rather than this one.
  3. Marc
    Not sure what it is you mean there, Nathan. There are no known issues that would affect the software as a whole at this time. In this particular example, the issue has been patched.
  4. Marc
    The patch would be in your admin CP to run. If you go to ACP->Support you will see "Optional patch available" under the version number. Click this to apply the patch Incidentally, there was another patch for this just released, so if you applied before today, please check for further patches.
  5. Marc
    Yeah, what its saying there is that there is an issue with your integration, and giving you the developer instructions on how you should integrate (this is what we use). We have done that in the software. The reason you got the message is because there was an issue
  6. Marc
    Not sure where you are getting that you need to use an SDK there. Thats what is already integrated into our software. Now its patched, there shouldnt really be anything else you need to do. The message there was to let you know its not working, which is what was patched
  7. Marc
    Feel free to post that up as a suggestion for the future, however as mentioned before this is not its intention at present.
  8. Marc
    Have you checked word and/or URL filters within System->Settings->Posting ?
  9. Marc
    No, not at all. I do enough for that for us all 😄
  10. Marc
    You cant disable it,as it's the default reaction, but you could change it to anything that you wish. You would just edit the item, and change the name and icon. Of course you can switch off reputation altogether by toggling 'Reputation enabled?' in Members->Member Settings->Reputation & Reactions
  11. Marc
    Thank you for reporting that. I have just taken a look and can replicate this myself. I've added a bug report so that this can be resolved in a future release
  12. Marc
    Just as a quick update to this, while you are now of course a customer, your experience with demo conversion has given us some ideas on how to make this conversion process easier for new customers going forward. So thank you for your feedback
  13. Marc
    I have just resolved those items for you, so you should be good to go
  14. Marc
    Not a problem. Glad you got what you needed
  15. Marc
    Hello, You would change the email logo within 'ACP->System>Settings->Email Settings->Email logo'
  16. Marc
    Hi Nigel. What issue was it you were having trying to use folders?
  17. Marc
    This has now been sorted out for you, and I have gone ahead and sorted the domain requested also. Please feel free to respond to the ticket should you have any further issues
  18. Marc
    Have you ever been able to replicate it yourself?
  19. Marc
    Could I confirm you are on the latest release first of all? Also, check within Support (top right of ACP) to ensure that there is nothing showing up there. Specifically that its not showing files missing. If you're still not seeing any resolve, please submit a ticket and we can take a look to see what is happening
  20. Marc
    I have created a ticket on this for you, so we can try and get to the bottom of your issue. I will respond to this shortly
  21. Marc
    I believe I have tracked down a demo that you were using to create a site, and it seems you have inadvertently created a new account, rather than clicking to purchase your demo. We can certainly get that sorted out for you, and I have responded to your ticket on this. If you can take a look at my response and confirm, we can get that done straight away for you
  22. Marc
    What my colleague is saying there, is that writing a plugin would be the only way in which to do this. I'm not aware of any personally that do this, but it would be worth checking in the marketplace.
  23. Marc
    I suspect its quite possible this is the case. Either with ghostly or adblock
  24. Marc
    Incidentally, I just tested with ghostery myself to see what I could find out, and it doesnt seem to cause any issues here. Of course it may be user specific
  25. Marc
    @Kjell Iver Johansen and @tigerhome de . Please could you check with the users who are having this issue the following, so we can see if we can get to the bottom of the issue for you guys. What version of firefox is being used in cases where this is happening? What browser plugins are being used on those versions Also ask specifically if they are using "Ghostery", as this has been mentioned above by @Simarilius as a possible cause, so it would be good to rule this out. As much information as you can get from the users as possible would be helpful.
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