Marc

Please could you let us know which user?

Before we continue here, could I ask when it was that you run the reindexing? If you havent already, please reindex after upgrading to 4.6.9

Please let us know if that does not resolve your issue

We dont clear cache on content delete or hide, so it would persist until cache is cleared

You cannot use subfolders on the cloud platform, so you would need to use a subdomain as you suggest there. Its something we would manage for you. We would simply need to be provided backups at the relevant points in transfer (we would let you know at the time when needed), and add CNAME entries to your domain we would provide. With regard moving back if you wished to do so, we could provide a backup of your uploads, any other files specific to your site, and the database. We would also provide instructions on what to restore to get your site online. Of course how tricky you find that would depend on your own ability.

My first bit of advice here would be to ensure all are updated to the latest release. Then with regards the elastic issue, we would need to take a look. If you can let us know which site as an example, we can take a look

The only way in which to remove that would be to update that application. There is no other way. The number itself shows how many items there are with an available update, so its showing what its designed to show

You can prune members if there is some criteria to search for them with. You would go to the cog icon in the Admin CP on the members list, search for the members you wish to remove, then use the prune link provided. Note, I would highly advise on making a full backup before performing this action

It sounds like your issues are down to permissions. Especially given you state that there is a problem with gallery items being accessed, and it saying they are not present. Are you using a different instance of PHP? By this I mean suPHP for example, where you wasnt before. I ask as the permissions would be different in that case. In answer to your questions You 'may' be able to use the new, but I would advise on using the original. Especially since you already have issues. You can clear the contents of that folder, with the exception of the index file. If its any problem there, then that would resolve it While you should be using INNODB tables for all tables, its unlikley that would cause the issues you are describing. Make sure of course any constants.php file and htaccess has no references to old locations. The constants.php file especially if you have one

Please could you let us know which site this is on?

Again, you havent actually answered what is happening on the first item when you visit with /index.php It does sound here like there may be an issue with rewrites on your server

Make sure you site is up to date, and indeed I would advise you block that IP. Something is clearly intentionally trying to hammer your server with requests

Glad to hear it 🙂

With the first one, there is no way in which to order those at the present time, unfortunatly. Please feel free to post this up in our suggestions forum if you wish to see this in a future release. The only way to disable items is to ensure you dont have the permissions to view them. If you can view them, then they will appear. There is no way around that. Usually however, you would see "Everywhere" as the first item, then topics. Its not clear from the language pack there what it showing at the top

Any private information you can add to your access detail notes in the client area. We have access to the site already, and if all else fails we still have the ability to create a ticket from a topic.

It should be online now. If you see any further issues, please let us know.

Yes, it should be online now. If you see any further issues, please let us know.

Yes, it should be online now. If you see any further issues, please let us know.

Our apologies for the inconvenience, we’re aware of an issue on our cloud and are working to correct that right now. We’ll have the issue fixed as as soon as we are able, and appreciate your patience while this is being handled. You can monitor the issue on our status page here: https://status.invisioncommunity.com/ Thank you.

Our apologies for the inconvenience, we’re aware of an issue on our cloud and are working to correct that right now. We’ll have the issue fixed as as soon as we are able, and appreciate your patience while this is being handled. You can monitor the issue on our status page here:https://status.invisioncommunity.com/ . Thank you

Our apologies for the inconvenience, we’re aware of an issue on our cloud and are working to correct that right now. We’ll have the issue fixed as as soon as we are able, and appreciate your patience while this is being handled. You can monitor the issue on our status page here:https://status.invisioncommunity.com/ . Thank you

Hello. Our apologies for the inconvenience, we’re aware of an issue on our cloud and are working to correct that right now. We’ll have the issue fixed as as soon as we are able, and appreciate your patience while this is being handled. You can monitor the issue on our status page here: https://status.invisioncommunity.com/

While I understand what you are saying there, the 403 is coming from your server environment

Something on your server is blocking those. You would need to contact your hosting company on this to check what it is. Items such as mod_security, securi and similar can cause this

Good luck in getting that resolved.