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Marc

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Everything posted by Marc

  1. Marc
    Unfortunately, without access Im not sure what else I can really suggest. You can check your server error logs to see if anything is stored there, and also yoru browser console logs. We would not usually support development installs either
  2. Marc
    Please update your URL and access details on file. I can then take a look. This sounds more an issue than the other. Is there anyone else able to log into your front end?
  3. Marc
    Having so many plugins will indeed cause you issues at some point. Could you please try another browser and see if you can get logged in there?
  4. Marc
    Just a quick update on this. My colleague was able to replicate the problem, so we can taking a look into this. Thank you for reporting
  5. Marc
    Are you running any plugins on your browser at all? If so, please disable all of these first of all
  6. Marc
    As mentioned, we generally would not have an action like this, as with many items it can cause a lot of problems if you stop things mid process. Im very glad to hear you managed to get that sorted though, and good luck with getting everything back to where you need
  7. Marc
    I am unable to replicate this on my own end. Could you please clarify before I continue, is this only happening on "unread"? Sorry, I also note there that the error message shows guest. Are you logged in when you test this?
  8. Marc
    Sorry for the delay there. Your ticket is with an higher tier of support, and therefore can take longer to process than our standard support
  9. Marc
    @John_C did you manage to get this resolved?
  10. Marc
    Just to add to what my colleague mentioned there, if you dont want to deal with hosting issues at all, we do offer a cloud hosted solution which may better suit your needs. You would then be able to concentrate on just running your site. The options for those you can find here https://invisioncommunity.com/buy
  11. Marc
    @Askancy Did you manage to get yourself sorted there?
  12. Marc
    @djohnson_merged is everything now ok for you there? I am going to Mark my colleagues post as the solution, however if you are still having issues, please do let us know
  13. Marc
    @PokemonMillennium Did you managed to find an answer to your question here?
  14. Marc
    Have you managed to get those queries run on your server now, @SIRAPHONG RITTATHAM ?
  15. Marc
    Please could you also provide the item mentioned by my colleague there? It just means we can save some time and get to the bottom of the issue for you
  16. Marc
    @CoffeeCake Please could you confirm if you can replicate this with all plugins on the browser removed. Unfortunately we cannot replicate our end, so it does seem its an issue on your browser side there, but would like to think we have suggested everything we can to resolve the issue for you
  17. Marc
    Thank you for reporting the bug there, and for the detail you have got to in order to show what is happening. I have added this to our internal bug tracker so that it can be resolved in a future release.
  18. Marc

    https error

    Marc replied to Kanz's topic in Technical Problems

    The SSL Certificate set on your server expired on 7th October. As a self hosted customer, you would need to contact your hosting company to resolve this issue for you
  19. Marc
    Please check these as you appear to have display name set as the login details, and your site only uses email
  20. Marc
    If you choose to keep your own, as it seems you have there, then the new default set would not be added to your system. I can certainly go ahead and add those as a cloud customer if you would like me to go ahead and do that? Would you like everything in the ranks/rules/badges areas removing entirely and replacing with the new default sets? With yours, as a self hosted customer you would need to do this using the files in your download. You can find the XML import files for these in \applications\core\data\achievements
  21. Marc
    Friendly URL would indeed be good for SEO, yes. If you are seeing index.php then it is indeed because you dont have friendly URLs switched on within System->Search Engine Optimization
  22. Marc
    You can change this by using the constant UPGRADING_PAGE example define('UPGRADING_PAGE','/path/to/page.html'); If you are not sure how to use constants, you can see this here
  23. Marc
    Makes sure you actually have the warning system switched on. If you do not have this switched on, you will not see the warnings and restrictions section mentioned above
  24. Marc
    Your screenshot isnt showing on the link there, so I cannot see what you are looking at. The advantage to using rewrites is that they are more human readable to your members.
  25. Marc
    We may well have different caching levels on here to what you have on your own community, so wouldnt worry about that one
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