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Marc

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Everything posted by Marc

  1. Marc
    What issue is it you are having when you try to upgrade?
  2. Marc
    My colleague has just mentioned, it will actually be the server time there, not the mysql time causing issues, so your hosting company need to recheck this. Taking a look there, the time is out by a minute. It needs to be accurate, as there are items such as 2 factor authentication that would rely on the time.
  3. Marc
    Is it a specific browser that is being used?
  4. Marc
    You would need to also check the time/timezone set on your mysql instance, which may be causing you that issue. With regards the INNODB tables, that would indeed be for your hosting company to correct. I believe they have read the comment incorrectly. YOu have tables that are using MyISAM that shuold be switched to using INNODB. It is not saying INNODB is not available there
  5. Marc
    I have just taken a look there, and you dont appear to have purchased perscom through the marketplace. If you have purchased this elsewhere, you would be unable to install on your package, as you cannot install custom applications on the beginner package.
  6. Marc
    No probelm at all 🙂 Hope you manage to get sorted
  7. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  8. Marc
    There is no way in which to stop people using specific tags, unless you give them only set tags to use
  9. Marc
    If you are having issues with a 3rd party item, you would need to speak to the author of that item
  10. Marc
    Only the author can answer that question, but yes it should do. The issue is that its not compatible with PHP 8
  11. Marc
    There is a fatal error being thrown with the reviewsystem application, despite it being disabled unfortunately
  12. Marc
    This appears to be an issue on your device there. I am seeing no problems on my end, and in fact twitter itself redirects it to that URL
  13. Marc
    These would be viewable if you have the ability to see hidden items. Could I please clarify that this is not the case?
  14. Marc
    The admin details there appear to be incorrect. Please could you check these?
  15. Marc
    Not always. Taking a quick look there, I suspect the issue is being caused by the fact you look to already have that application there, but outdated. I would say also, you have many issues showing on your support area you should address, and you are a few releases out of date there
  16. Marc
    The lock icon shows that some items may not be available within that section. If you click that item, you can get in there, and create your keys There is no way in which to change the logo URL from the URL for your main community page, unless you modify your theme to do this. If you take a look at the logo template, you could modify from there if needed.
  17. Marc
    This however is plating with no problem on my own device. Unfortunately, the player itself is down to the browser, as mentioned. On your site itself, its working
  18. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  19. Marc
    I have created a ticket so that we can look into this further for you
  20. Marc
    Contacting the author is what I would do in the first instance. Of couse if you are seeing issues with other applications/plugins as well, please let us know.
  21. Marc
    It wouldnt. This is database records from a pages database syncing with a forum record. Have you seen any issues in those areas? Which login method is being used when this is happening?
  22. Marc
    Sorry, that was actually my mistake. Taking a look at this now for you, and may well need to get this escalated.
  23. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  24. Marc
    You can read about any future deprecations in the following topic, if needed
  25. Marc
    No problem at all. Glad we got you running
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