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Marc

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Everything posted by Marc

  1. Marc
    I have created a ticket on this, so we can take a closer look. Someone will be in contact as soon as possible
  2. Marc
    Unfortunately, its difficult to know what could be causing the issue without being able to see it. What you mention above, would actually also point to it being an issue with permissions, as the logs folder would generally contain the error
  3. Marc
    Ive created a ticket so we can take a look at this for you
  4. Marc
    As mentioned, the second item you would add as a suggestion. The latter you have stated you won't go into detail on, so I'm not sure what we can do to assist you unfortunately.
  5. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  6. Marc
    Glad to hear you got that resolved 🙂
  7. Marc
    The likelihood is, something isnt able to be written somewhere, so check permissions on folders. You may also find errors logged in uploads/logs that will give you a better understanding. Clearing the datastore folder is another thing you could try
  8. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  9. Marc
    The update is already available. If you upgrade, you shouldnt ned to change anything if you already have authy in place. It should just work.
  10. Marc
    Sorry, we would need more information. We need to know when it was scheduled for, when it actually showed, and an example user it was showing to before published (along with where it was actually showing).
  11. Marc
    Now you have done, go to support in the admin CP and see if there are any issues showing under the mysql section. If there are, I would advise on resolving those to prevent issues in the future
  12. Marc
    Try running clear cache in the admin CP and see if that corrects the issue.
  13. Marc
    Please respond via the ticket, rather than here in a topic, as the person dealing with your ticket may not immediately see this
  14. Marc
    You would then click this for that table and click to confirm you have run them (or run automatically if your server is capable)
  15. Marc
    Ive got this escalated in a ticket for you, and someone is looking at this
  16. Marc
    I would advise at this point reverting to your backup. Its clear the issues you are having are likely being caused by 3rd party items. Once you have that reverted by your host and have your site up and running, we can then go through what you need to evaluate before you try an upgrade again.
  17. Marc
    Taking a look now for you
  18. Marc
    I have tagged this for the attention of our developers to have a read of. I cant see how we can control this, however Im not one of the developers myself, so its not to say someone else might
  19. Marc
    This issue has been resolved in 4.7.10, which was just released. Please upgrade to that release if you are seeing this issue, and if you see any further problems, please let us know.
  20. Marc
    This issue has been resolved in 4.7.10, which was just released. Authy was removed from the platform, as this was taken over. Verify has now been added as its replacement. Please upgrade to that release if you are seeing this issue, and if you see any further problems, please let us know.
  21. Marc
    This issue has been resolved in 4.7.10, which was just released. Please upgrade to that release if you are seeing this issue, and if you see any further problems, please let us know.
  22. Marc
    This issue has been resolved in 4.7.10, which was just released. Please upgrade to that release if you are seeing this issue, and if you see any further problems, please let us know.
  23. Marc
    This issue has been resolved in 4.7.10, which was just released. Please upgrade to that release if you are seeing this issue, and if you see any further problems, please let us know.
  24. Marc
    Yes, that is correct
  25. Marc
    Im not sure what you are referring to with bbdd Maxmind of course do not use their free database. They use their paid one
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