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Marc

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Everything posted by Marc

  1. Marc
    I am unable to replicate this on my end. Please test on a default unaltered theme, with all plugins and applications disabled, both on your site, and the browser
  2. Marc
    I would need some examples in order to advise on that
  3. Marc
    I would need access to take a look after you have installed, in order to advise accordingly
  4. Marc
    The only way I can think you can do this with any degree of certainty (and even then its never going to be 100%) would be to use 2 factor authentication and enforce it. While the above wouldnt make it impossible, it would make it inconvenient for them to share, at best. Enforcing use of something like google authenticator for example would mean they would have to contact the other person any time they log in
  5. Marc
    Im not sure what you mean there. If the page is a white page entirely, it means PHP encountered an error and was unable to render the page
  6. Marc
    Sorry, I think there may actually be confusion here. If you are looking at a completely blank page, it will not have got that far. It would be in your server error logs
  7. Marc
    Thanks for the update. Im not sure there has been anything specific to that area, but glad to hear it now seems to be resolved in any case
  8. Marc
    I have created a ticket for you on this, so we can take a closer look for you On this one, it may actually be cloud specific. Just letting you know, just for your own interest 🙂
  9. Marc
    The error message you are getting there would actually indicate the connection to your mysql instance is an issue. If you check the error shown in uploads/logs you will likely see the exact mysql error there
  10. Marc
    Glad to hear you got that sorted. Are you online now?
  11. Marc
    I understand your concern here, however there is no blame there. Simply the feature you once used was replaced with the achievements system, quite some time ago. You can set up achievements to work in a similar manner, as previously described, and it sounds like you have now set up.
  12. Marc
    I have created a new ticket for you on this. Please could you respond to that ticket I have created, and provide screenshots of your setup on wordpress?
  13. Marc
    I have created a ticket for you on this, and someone will be in contact as soon as possible
  14. Marc
    Ive not seen any issues myself and use this daily, but I will certainly bring it up internally if you are seeing that. Thank you for letting us know.
  15. Marc

    Movies

    Marc replied to Adriano Faria's topic in Marketplace

    These can only be not linked if they were updated or installed outside the marketplace at some point. This would need to be corrected in the database. On the previous one, this was only done by myself as it was a cloud hosted product. In this case, the item is self hosted
  16. Marc
    You would click on "Start new topic". The poll is inside there
  17. Marc
    I cant think of any other way you would really be able to do it, unfortunately. Could you let me know the use case? I ask as sometimes it can be helpful to get other perspectives on what you are trying to solve as a whole
  18. Marc
    Please could you let me know who you are logged in as, so I can take a look?
  19. Marc
    They would always show that option, yes. You cant unhide, as the post is not hidden. But you can hide the topic, select a few posts and hide them, then unhide the topic and those posts will remain hidden
  20. Marc
    Could you please confirm if you have tested this on a default theme, with all 3rd party items disabled? If so, please let us know what browser and operating system you are using (also ensure you arent using any browser plugins when testing)
  21. Marc
    Please test this on the latest release, on a default unaltered theme. I am unable to reproduce this on my test instance
  22. Marc
    This is really something you would need to report to the ad provider. If ad code is added and is then breaking anchors, I would almost be tempted to say even to report this as a bug in the browser, to be honest. The reality is, an anchor is simply a location in which the page is told to go to when that anchor point is added to the URL. So if its not doing so, the browser ultimately is what is supposed to do this
  23. Marc
    As you have a white page entirely there, you need to check your server error logs as mentioned above. With regard support, you are in support here.
  24. Marc
    Im not able to replicate this, unfortunately. I use my iphone all the time to look at that very stream, and cant say I have ever seen this. It actually looks like its stopped loading
  25. Marc
    A ticket was created on this for you. Someone will be in contact as soon as possible
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