Marc
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Everything posted by Marc
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A ticket has been created for this
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The first thing you should do there is to contact your hosting company if your site has suddenly started to slow down. I notice you havent yet upgraded to the latest release, but the reality is, if it was fine before and you havent done anything do it, then it can only really be your hosting company. Also, I would ask, is this actual slowness, or a number? We often find people chasing numbers on sites such as these, when there are actually no real world problems.
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Before we look, have you checked to ensure you have all 'moderator' privledges? Anything front end is moderator, not admin.
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I would need to know who the user is, in order to take a look and advise further. If the invoice is not present at all, then that is a separate issue
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Unfortunately, we do not provide upgrade services. While we can direct you in how to upgrade, we are unable to do this on your behalf. To explain. Upgrading is a case of selecting the upgrade button within your admin CP, however as you are on a version prior to 4.7, it would likely involve ensuring you are on PHP 8, and ensuring that any 3rd party items you have are compatible. Those are items you would need your hosting company for, and would need to update 3rd party items for. Even if we were to do the upgrade, those items would still need to occur If you are having issues on your hosting side of things on running your site, you may actually be better off on our cloud solution.
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How do i access my website even though the domain has changed
Marc replied to Parker White's topic in Technical Problems
You would need to submit, from your client area, a message to our accounts team that you wish to change your domain back to our defaults. -
If you edit the product, you should see this on the custom email tab
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Who is it you are logged in as?
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"500 Error" after uploading files to the server
Marc replied to Kooyot's topic in Technical Problems
Did you manage to get this resolved? a 500 error is very generic. Your issue is very unlikely to be the same issue as here -
I believe you may have missed the very bottom line in that message also, which states it will not go away on its own and you need to dismiss it 🙂
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Just to note, its always worth checking "Outdated" once you upgrade. Changes to language strings in the software can cause issues such as these
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google sign up (what scopes need to be checked if any?)
Marc replied to MeMaBlue's topic in General Questions
You should push to production. You have already tested, so the scopes you have already are correct- 1 reply
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Glad to hear you have your site back to where it needs to be. Of course when using an alternative service (or indeed doing any extremely large action), its always good to make a backup just before you start
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This is a very nice offer 🙂
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Not that I am aware of
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Thank you for the confirmation
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These would be on a per usergroup basis for files. So edit any group and select the content tab. On there you will see "maximum storage for each submission". You cannot set it per file, only per content item (per post). With images, you can set from System>Settings>Posting, by setting the maximum file size to save
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Indeed it sounds like (and looks like) an issue with the browser itself
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Payments>Settings>Checkout. You can set it so the account needed to be validated, therefore meaning there is no way to purchase without an account. Alternatively you can block access to the checkout module
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Sorry, Im a little lost as to what it is you mean here. You have set you have set up a limit to the forum uploads, but also asked the question how to set that limit
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This is still an issue at present unfortunaetly.
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I have seen your response there, and will attend to that shortly 🙂
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Wrong info - Fresh new installed community
Marc replied to Billy@ZeroHP's topic in Technical Problems
My colleague there actually pointed out where you had an issue in your code. Did you correct that? Note, we cannot assist with customisation, and we can only really advise on the best way to do these things. If you then choose not to use those best practices, thats of course your own choice -
Note, we can only assist on sites in which you are license or an alternative contact on.
