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Marc

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Everything posted by Marc

  1. Marc
    I have seen someone else report this also,. Could I ask, are you able to replicate this yourself? I know you said you have disabled all 3rd party, but its not clear if the user is still testing or yourself there
  2. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  3. Marc
    I would need an example of these in order to be able to advise on this for you
  4. Marc
    If someone has manually uploaded to the directory, there is no way in which to know this. When an item is deleted on the community, its deleted at that point if its not being used on any other resource. For example, if you delete a topic with images, those images are deleted if they have not been attached elsewhere using the "Use existing attachment" function. The reason I ask if these are older files, is there were bugs a long long while ago where these were not being removed effectively
  5. Marc
    This is indeed what your issues is there
  6. Marc
    There still appears to be an open issue on this
  7. Marc
    Please dismiss the encoding part by myself there. As mentioned, I hadn't looked at this at the time. You appear not to be looking at all the documentation. If you scroll further down the page, it describes each object. It is indeed documented.
  8. Marc
    First of all, disable all 3rd party items and test this, as its very likely this is being caused by a 3rd party item there
  9. Marc
    Thanks Nathan. I will log that for someone to take a look at
  10. Marc
    You would upload a fresh set of files from your client area, switch to PHP 8, then run the upgrader from /admin/upgrade
  11. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  12. Marc
    I have sent you a PM on this
  13. Marc
    I have PMd you on this
  14. Marc
    Glad to hear you managed to get the issue resolved. Care to share what the issue was, in case others come across the same?
  15. Marc
    Please note that not all suggestions will make it to the product. There is no plan at present to add this
  16. Marc
    Glad to hear you found a solution to your issue there 🙂
  17. Marc
    Do you have an example of this? I ask as you shouldnt be able to add a quote to a quote
  18. Marc
    Please could you let me know the ID of the member you are using to test there?
  19. Marc
    Before we continue on this, could I ask when it was you started the archiver? You mention there 15 years of data. This is done very gradually in the background, so its going to take quite some time to archive 15 years of data
  20. Marc
    There is no way in which to automatically do this, unfortunately. Files will be removed once they are no longer in use. Are these older files you are referring to?
  21. Marc
    Please could you provide more information as to what you mean by "does not appear as expected"? Screenshots would be helpful if possible
  22. Marc
    It would actually add to the issue also, as you are essentially always at some point switching to one which is not as effective. Im interested as to whether or not you upped the sensitivity on hCAPTCHA? I ask as thats tended to be effective in most cases I have tried. Of course, adding additional measures as you have mentioned there is never going to hurt, and glad you managed to get the issue resolved for yourself. In your case, you found you did need extra, however you had also made sure things were set up correctly first of all. My point above was that in many cases (most) we find they havent been. So its always advisable to do that in the first instance. Of course feel free to post that up as a suggestion in our feedback area, as mentioned 🙂
  23. Marc
    Thank you. I have logged that one as a bug report
  24. Marc
    While I havent tested this, have you tried base64 encoding the file?
  25. Marc
    The issue there was with the 3rd party application "(DP45) Custom Bad Words Filter". This does however appear to be out of date, so its likely there have been issues resolved since that point in time. You should ensure all 3rd party items are up to date, and also update your site to the latest release.
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