Marc
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Everything posted by Marc
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Please could you provide more information on which API you are calling? Also please confirm you are on the latest release of the platform, as you dont appear to be at present, based on our records
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Not receiving email notifications (on this forum)
Marc replied to Day_'s topic in Technical Problems
Please could you take a look at your emails and see if you have the one I just sent? -
Alternatively, if you own the pages application, you can do this in the core platform
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Please ensure you have all the webhooks enabled within your stripe application, as its likely this you are missing
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As mentioned above, there were no issues that were not setup issues here. What is the issue you are having exactly?
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We would need an example user if you would like for us to take a look and advise
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I will close this topic as I see its being discussed above
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We dont, however you could simply ban an IP address from the system entirely or if they are a member maybe move them to another group that has no access? Of course, there are options such as maxmind you could use fro fraud prevention also.
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This would indeed be our server side caching, rather than the traditional guest caching you were referring to above
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Design choice, more than anything. No other reason than that. While I know you may have got the password correct, the email is incomplete there, which is why you will be having issues logging in with that.
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Glad to hear you got what you need there 🙂
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This is not the storage configuration you are in at present. You should be in System>Files>Storage Settings>Configurations
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Yes, that is indeed your ticket
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The latter part I believe is intentional at present, and something we are aware of. With regard centering, have you tested this on a default unaltered theme first of all?
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I have made people aware, thank you.
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This would be set in your storage configuration if you have a specific storage configuration. Other areas which may cause issues are clearing your datastore folder, and constants.php. If you are having issues, please update your access details on file so I can take a look
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Something is blocking javascript on the page from your server there unfortunately. If you test on other pages, there is no issue. Generally this will be items such as mod_security that are the cause, but you would need to work with your hosting company on this, as there is a 403 being received from the server. Its worth noting, if the auto upgrader is run, that is also being blocked. So something is certainly blocking items there
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As mentioned previously, please add any further information to the ticket sent via email
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I have reescalated your ticket
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That looks like they are looking at an activity stream. If that is the case, have them click on the icon in the top right of that page to flick to condensed view In terms of whos online, there is no difference in these. I remember you having redirects from an old URL. Have you ensured those are working?
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Invision Update "Forbidden" Error on Step 4
Marc replied to SWWAP's topic in Classic self-hosted technical help
Thank you for sharing 🙂 -
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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Can I get stats without displaying them?
Marc replied to Carole Asselin's topic in General Questions
There isnt unfortunately. You can order by post count if you use a members block, but it wont show what that count is -
known issue Uploading a file does not update upload status bar
Marc replied to PatrickRQ's topic in Technical Problems
Its very unlikely you would see the statusbar with an item of that size, to be honest. Are you seeing the same issue if you upload something large? -
Can I get stats without displaying them?
Marc replied to Carole Asselin's topic in General Questions
Maybe create somewhere only available to yourself, and place the block on that page. I cant see how you can do what you are looking to do there though. The popular contributors block is based on reputation not on posts
