Marc
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Everything posted by Marc
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known issue Uploading a file does not update upload status bar
Marc replied to PatrickRQ's topic in Technical Problems
Because its simply going to upload very quickly, so a status bar would not be needed in that scenario. This said, I am able to replicate it on my own instance here with larger files, so have reported this as a bug -
UTF-8 converter stuck on posts table
Marc replied to Brad Olson's topic in Classic self-hosted technical help
Just looked at that for you now -
I have created a ticket on this for you, so we can take a closer look
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We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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You can indeed. When you are in a module, click on "Moderator actions" and "Edit Module" Once in there, you will see a "Lesson Order" tab, where you can reorder with the handles shown here
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Have you checked on paypal on your own end there? I ask as he would have to have had authorised both payments. Paypal simply wont let you pay without this
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Ive added that to the bug report, thank you
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First thing I notice there, is that it doesnt appear to be the default theme. Please check this on a default unaltered theme first of all. I am unable to replicate this on my end, albeit on 4.7.11, and can see no changes related to this in the latest release
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Not getting email notifications of forum posts
Marc replied to Russell Clamp's topic in Classic self-hosted technical help
It would also be worth checking in System->Settings->Emails and clicking to see the error logs in the top right. Here you will see if there are any errors sending to yourself -
When using the guest checkout you would always be prompted to create an account
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Have to admit to being a little confused by your response there. The guide was updated after what you had stated above, and the user is struggling after following the guide
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I understand your frustration, and have marked this for our developers to take a look at to see if they can advise. However the reality is, issues with 3rd party applications are the responsibility of the developers of those items. If there are issues they are coming across that are as the result of the core application, they would need to report those bugs accordingly. It does seem from the above, you are not the only person having issues with that application in the same manner.
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We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. This said however, the checkout process requires the user to log in and confirm the payment. The only way a payment can be taken twice is to actually login and pay twice Its worth noting there is a hook running in that process too, so it would be worth disabling that while testing
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There is no plan in which to change this at the present time
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Actually we dont disclose what methods we use to determine spam level
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As mentioned, it should have already been removed by 4.6.9. It hasnt been on your instance for some reason
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If you take a look in the bottom right of any page, you will see an RSS icon. Click on that for the feed you created
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I have seen your ticket there, and your domain has now been applied
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Ah, this will likely be why. They are linked to the database entry, so you cannot split them off.
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The reality is, the more you use, the more secure it is.
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[System Logs] Reporting errors found during general review of system
Marc replied to PatrickRQ's topic in Technical Problems
Are you seeing any of those lately? I ask as these appear to be older logs, which will have likely been from an outdated theme at the time -
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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Before we go any further, could you you check if you are potentially running more than one instance? Perhaps running a test copy of your site somewhere?
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Which items are available on which platforms is at the bottom of the original post there. For clarification, these are what is available to each client. Note, these are content item level, not page level.
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I can certainly bring this up internally, however please bear in mind we are not SFS and we are unable to release information on how the spam service works internally.
