Marc

There does seem to be somewhat of an assumption of how the spam service works, which is not entirely correct. We do not rely solely on reports from admin. In almost all cases, we find that systems are simply not set up in the way we recommend. This being the case, even adding Akismet would not solve an issue, as people have to actually use it, like the current features. No system will work if they aren't being used. I would say, Askimet is also far from perfect, having used it myself. It is good, but doesn't appear any better than setting things up correctly on our system

Are you using hCaptcha, with Question and Answers? (multiple of those). If not, try that and see if this improves

If you mean setup as in install, then depending on whether or not you go for our cloud product or classic product. Cloud - There is no install. Its done for you, as you saw with the trial you have set up there Classic - You would need to ensure you have a server with the minimum requirements necessary, create a database, upload the files, then run the installer. In terms of setup such as adding forums, adding blog categories etc, it is indeed easy to set up. As an example, this guide shows how to set up a simple set of forums You will find many guides there of similar nature if you take a look through the list for what is relevant to your own requirements. Of course, if you have anything specific you are unsure of, we are always here to help

hCAPTCHA is currently proving to be the most effective

We would need more information on what the suggestion is here. Simply "Use AI" isn't really much to go on, as AI is simply a tool. They can be quite advanced tools, but they are tools nonetheless. You mention using AI, but havent said what exactly you would want it to do.

As mentioned, this is a value add item for creator pro and above (who, as regularly pointed out, pay more for their service). Nobody mentioned languages being a decision on whether or not to make it cloud only.

I think there may be a misunderstanding on how spam prevention works unfortunately. The reality is, in order to prevet spam, they need to first of all be known to be spam. As bots get more sophisticated, they get closer and closer to looking like human registrations. So you run a fine line between preventing spam, and preventing actual registrations. And when you do pick up on IPs, email addresses etc, it takes time for them to be known as being spam. What I would say here, is in almost all circumstances when we have looked at customer sites, the following tend not to all be in place Spam service set to its defaults Multiple question & answers set up, that are not machine solvable (putting something like "What is 2+2?" will simply be solved by a bot. Having only 1 set up means once its solved, its solved) Not yet using hCaptcha, which was added to our software to try and combat some of the more advanced spam that was turning up Not adjusting hCaptcha settings to a level at which is reducing spam to a suitable level I would advise anyone who is having problems, check the settings above. This said, there is no silver bullet for spam that will work every time. There will be times where items such as these make their way through.

At present, this is a value add item for our cloud customers on Creator Pro and above. It has been stated that we may, at some point in the future, consider this on the classic platform. However there is nothing set it stone as of yet

Have you moved from subdomain to main domain or the other way around? If you are getting a 500 error, what is the error being logged on your server error logs?

We do not currently have the ability to be logged in as more than one client at once, unfortunately. Where exactly are you getting that error?

It does sounds like something is blocking them somewhere on the server

Sorry, there appears to be confusion here. I have split this into a new topic, as this is unrelated to the other item (that was when pasting images, the image was appearing twice within an individual post). Is this happening every time you copy/paste into a post. And also, could you let me know the source you are copying from?

Quite right you are, Nathan. Have created a bug report for that

Glad to hear you have the answer you need in any case there

There isnt really a set of guidelines for that, as it could be anything someone is adding, so the guidelines could only be to write secure code. If you are unsure on that, it would be best to contact a developer on this, rather than adding yourself. Generally however, if you are adding things from a known vendor using their code, it will likely have been tested.

Im not sure what it is you believe is missing. Please could you clarify?

I would need to see a link to the item itself in order to advise on this

Added that as a bug report 🙂

I have added that information to the bug report

Please ensure you are adding them in your client area. I feel you are adding them somewhere other than your client area here

You havent yet updated the access details. They are identical to that which were present before

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

Click the forgotten password link and reset your password

Please see the following on this. Things should be back to normal https://invisioncommunity.com/forums/topic/473833-this-community-is-temporarily-unavailable/#comment-2942509

Check to ensure its not being blocked by mod_security of similar on your network. A -200 error however is something being returned from your server as being unable to upload