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Marc

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Everything posted by Marc

  1. Marc
    Sorry, David. It seems your last message there was missed, so it hadnt been picked back up on. I will take a look at this today for you. In the meantime, please let me know if you have any browser plugins running there
  2. Marc
    I believe it will actually work with either at present. This is not to say they wont force onto the new one once they remove GA3 however.
  3. Marc
    There have been answers on your tickets there. I see you are waiting for an answer on of those as a follow up question. It can take a couple of days for some queries to be responded to. Please bear with us.
  4. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  5. Marc
    If you go to "Pages>Content>Databases" and look at the side of the database name, it will tell you if its already on a page. As (I think) opentype is suggesting there, its likely you already have it attached to a page. If so, it would not allow you to select it, as it can be selected as the database on one page only
  6. Marc
    I have created a ticket on this for you. If you havent already, please ensure all access details are up to date on file, and someone will be in contact as soon as possible
  7. Marc
    Please use tracert to that URL as mentioned by my colleague. That will give you a clearer indication of where exactly its stopping
  8. Marc
    We are not able to share exactly what is coming in future releases as of yet. However, if its currently present on subscriptions it will still be there. The only thing going is physical items. So sizes of items and shipping.
  9. Marc
    It would be once they go over 400 days not logged in, if that is what you have selected
  10. Marc
    Please could you clarify here. Are these what has been amended, or the files you replaced them with? Are you checking if the files have actually been changed?
  11. Marc
    Is this always the same users?
  12. Marc
    There isn't a way in which to do this within the core platform at present. I have moved your topic.
  13. Marc
    I would suggest checking your cron logs. If it's a task, it will likely be showing there. Also, ensure you are running the latest release
  14. Marc
    I would suggest checking your elasticsearch settings and ensuring that those are correct in the first instance. It sounds very much like they may not be
  15. Marc
    Glad to hear things are now working 🙂
  16. Marc
    Disk template caching will not be suitable in all environments. I would leave it switched off if things are working
  17. Marc
    Sorry, we do not provide any such real time translation capabilities at present
  18. Marc
    If you already have gallery installed, you will need to go to /admin/upgrade and upgrade from there once you have uploaded the files.
  19. Marc
    The layout as a whole will be different in version 5
  20. Marc
    Look forward to getting you over 🙂
  21. Marc
    Its not, no. It should be updating them. This is why you would need to let us know if you see that happen again in the future
  22. Marc
    Please check this with all 3rd party items disabled also
  23. Marc
    Not sure if you are aware, but this was from 12 months ago
  24. Marc
    I believe this is an open issue at present (the language string), but I dont think its related to your error message there.
  25. Marc
    If you are using the new one, you have the correct one.
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