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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    There isnt really a mobile and desktop theme anymore. Its the same theme which is responsive.
  2. Marc Stridgen
    If you can update your access details, we can take a closer look if needed once you have done that
  3. Marc Stridgen
    Disabling plugins cannot cause a DDos on your server. You would need to contact your hosting company to see where this is coming from
  4. Marc Stridgen
    Please upgrade your site to the latest release first of all, as you seem to be a little behind on releases
  5. Marc Stridgen
    I have just created a ticket for you on this so we can take a closer look at it for you
  6. Marc Stridgen
    Thank you for reporting. I have reported this as a bug to be resolved in an upcoming release
  7. Marc Stridgen
    Have you now resolved this, or have you done the upgrade? If not, we can take a look to see whats happening there
  8. Marc Stridgen
    That is expected on some URLs, and isnt something you should worry about. What is happening is its blocking items which should not actually be crawled, to ensure the important stuff on your site is
  9. Marc Stridgen
    The FTP details appear to be incorrect. Please could you check those?
  10. Marc Stridgen
    I see you are now showing as client, but not seeing any response on your ticket there. Have you now resolved this?
  11. Marc Stridgen
    Please bear in mind while posting, that not everyone will have the ability you have yourself, and may actually not be self hosted either. In the case of this one, you are actually incorrect. Webserver logging will not give you 'only' the guests. It will give you everyone.
  12. Marc Stridgen
    Sorry for the delay there. As with your other topic, this needed to be reviewed somewhat by a developer. In the case of this one however, I have logged it as a bug in any case. Thank you for reporting, and this will be reviewed for a later release.
  13. Marc Stridgen
    This has been flagged for our developers to take a look at, so may take a little longer than a standard support question. Please bear with us
  14. Marc Stridgen
    If you can update your access details on file, and then put the issue admin name in the notes, that would do the trick. You can do this from your client area, by selecting your license and selecting to review/update details
  15. Marc Stridgen
    This was an issue with Redis in this case. Please disable this if you have it running, and see if that resolves your issue
  16. Marc Stridgen
    There is no way to do this with the built in functions of the platform, but indeed as mentioned above, there may well be 3rd party items you can use to achieve this
  17. Marc Stridgen
    If you could update your access details on file, and indeed send me details of items on your site I can look at.
  18. Marc Stridgen
    I have flagged this for our developers to take a look at, but I believe 2 factor authentication isnt something that would be used on rest authorisation
  19. Marc Stridgen
    I mentioned you need to contact your email host if you are not receiving them to check what is blocking, as they are being sent out. You said in response to this that they were fixed, so Im a little confused. I have responded to it again just in case
  20. Marc Stridgen
    As mentioned, if you respond to the ticket, we can then get a good look and get it escalated if needed
  21. Marc Stridgen
    So not run install. If you are getting install, it sounds like your conf_global isnt intact. Please respond to the ticket as mentioned
  22. Marc Stridgen
    Could I ask, are you able to repicate this yourself on the front end? I cannot login as unfortunately the access details on file are incorrect
  23. Marc Stridgen
    I have moved this to community support for you, as you are asking for people who can assist you with things on your server. This is not something that would be covered by your official support
  24. Marc Stridgen
    Please check that string isnt incorrectly translated somewhere. If this is not the case, please update your access details on file and we can take a look for you
  25. Marc Stridgen
    I have responded this morning to your ticket. I would need to get someone to take a closer look, because according to the message there, its not present. Please respond to the ticket and we can get this escalated for you
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