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Marc St

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Everything posted by Marc St

  1. Marc St
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  2. Marc St
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  3. Marc St
    I have tagged our developers so that we can get some confirmation on this for you
  4. Marc St
    Have you changed your paypal payment method at any point? I ask as the agreement would have been with your own paypal account. So, if that method is deleted and recreated, or changed in any way, it would result in what you are seeing
  5. Marc St
    It does look like, as mentioned above, its people who have since been deleted. Do you by any chance have something on your site whereby users can delete themselves?
  6. Marc St
    Note this is not an issue with the software itself, and you would need to contact the author of that item for assistance. Bear in mind that people have been away over the Christmas period however.
  7. Marc St
    There is no built in method of doing this on the software unfortunately. As mentioned above, it may be worth looking to see if there is a 3rd party item that may achieve this
  8. Marc St
    Yes, please. I would suggest on that however checking that you have the htaccess file in place
  9. Marc St
    Please see the subsequent message from my colleague above. The issue you are having here is hosting unfortunately
  10. Marc St
    I have created a ticket so we can get this resolved for you
  11. Marc St
    You would need to disable these temporarily while you check first of all.
  12. Marc St
    Ah, it actually only seems to be with that block for some reason. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. I have closed the poll as the bug is confirmed
  13. Marc St
    They are through email only
  14. Marc St
    This was not mentioned here, and was left in a private setting. If that is the case, its on another license there, as there is no content licence on that licence being used. We can go through your issue in that ticket, but please be aware until we get that issue resolved, nothing else is going to resolve your problem
  15. Marc St
    I am unable to replicate what you are seeing there. What browser is it that you are using?
  16. Marc St
    As mentioned, please disabled 'all' 3rd party items first of all
  17. Marc St
    We would need to deal with this on your ticket. Please see my latest response there
  18. Marc St
    This is being dealt with on your ticket, but the issue here is that you have IP.Content installed on 3.1
  19. Marc St
    If there is information you wish to share which cannot be placed in public, I can certainly create a ticket for that purpose. I'm sure you can appreciate however that there is no way at all for us to know you wish to do this, unless you let us know you wish to do this. I have created you a ticket. Please provide this private information there
  20. Marc St
    No problem. Once you have done that, please PM me with the email used, and I can take a look to ensure its there
  21. Marc St
    Without some way of being able to replicate it, Im not sure what a ticket would achieve here. In addition, what would be the purpose of the ticket? We have access, and you have given us the information as to where you are seeing it. But we are not seeing the issue. If you can provide a way for us to actively replicate the problem on your site, then of course we can look further.
  22. Marc St
    Glad you managed to get it working there 🙂
  23. Marc St
    That would indeed be the only way in which to do that. There is a guide here on promoting members if this is required https://invisioncommunity.com/4guides/members-and-groups/promoting-members-r313/
  24. Marc St
    I feel you are misunderstanding my original statement there. Using that custom code within a cached and prewritten block like that is not what that block was designed for. Please note, while we provide the ability to use custom location also, we do not provide assistance with your own custom code. I understand what you are saying by we are providing that possibility, however we also provide the ability to add plugins and applications, the ability to update themes, and the ability to translate. All of which we would not provide support with if those customisations break the site
  25. Marc St
    Yes. It has to be set to that in order to function correctly.
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