Marc
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Everything posted by Marc
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Ive got another ticket in there for you, as something still doesnt look right
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Do you have the name of that block so I can take a look please, Sonya?
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You would need to check with your hosting company how to upload files. As a self hosted customer, it really is something you need to know as a basic in order to successfully operate your site. In this case, you need to download a fresh set of files from your client area, then upload them via ftp to your server. The issue isnt that the files dont exist, its that the files will be out of date
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Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.- 1 reply
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Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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Group promotion fails when checking spammer status
Marc replied to Hexsplosions's topic in Technical Problems
Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. -
I need to change the domain of my community
Marc replied to Manuel Molina's topic in General Questions
We can assist you with that. I will get a ticket started for you and we can get that sorted -
A 403 message is your server denying access somewhere. You would need to contact your hosting company to ascertain where the issue is occuring. Check for things like mod_security
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You need to ensure your email in the client area is one in which you can receive emails on. I would suggestion changing your email to one you have access to, as that could cause you issues.
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Can I just clarify, you now have it working?
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Please could you provide me the name or ID of that member?
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You would need to upgrade before we are able to assist there. You are quite a significant number of releases behind
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Yes, it was fixed. Could I please clarify if they were just given the promotion, or if they were given it prior to you running that? I ask as it would not reverse a previous action
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You would then need to contact your hosting company on this, as either mbstring has an issue on your server, or your task isnt being run under the PHP version you think it is. This is however a hosting issue, and not something it is possible for us to resolve at a software level, unfortunately
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504 Gateway Timeout when importing Language File
Marc replied to _Vault_'s topic in Classic self-hosted technical help
You would need to contact your hosting company to see what exactly is timing out there. It may well be mysql timeouts, or it could even be hitting a memory limit. I will move your ticket to our hosting forum to see if anyone there has some ideas for you that may be more familiar with nginx environments -
Is it possible to install older version of IPS than latest?
Marc replied to PatrickRQ's topic in Technical Problems
I certainly understand the situation there. For the most part however, it would tend to be a quick test between one version and the next. Most will tend to be put fix releases only. In this one, you simply happened to be between 2 releases that are larger in size. -
This is Actually an issue on your PHP installation. Its missing the mbstring extention which is required for the software to run
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No problem at all. Thats what we're here for 🙂
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What are analytics? Analytics are a way of tracking and reporting website traffic on your site. We offer the ability to integrate your google analytics, google tag manager, or mamoto analytics into your site by simply entering the code given into your adminCP Adding these to your site You can switch on Google Analytics, Google Tag manager or Mamoto integration by visiting the following location within your adminCP. System -> Site Features -> Integrations Select "Enable" under the relevant option, and enter the code given to you by google in the relevant boxes. API Key Entry This is all that is needed to integrate these. You should now see your analytics being captured in the relevant platforms
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This looks to be an issue with the stream configuration, possibly with the missing title, as mentioned by my colleague in the ticket. Without access however, it really is impossible for us to know for sure
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This should be fixed in 4.6.10. Please could you confirm?
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There is no way in which to schedule posts at present
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As mentioned above, it will very likely be that files have not been extracted correctly, and you should follow the instructions from Nathan above. If it isn't, we would need to know what it is you are seeing now you are trying to complete it.
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You can change your profile photo/avatar by selecting the small icon next to it on your profile. I have screenshot what mine looks like here for example If you arent seeing this, check in your group in the admin CP, and ensure you have something set for the profile photo size, and that the "Do not allow photo uploads" is not selected
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Excellent to hear. 🙂
