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Marc

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Everything posted by Marc

  1. Marc
    Now updated, as promised. Please follow the instructions exactly. If you have already set up an app that isnt working, please delete that app and start again following these instructions https://invisioncommunity.com/4guides/members-and-groups/social-sign-in/facebook-r300/
  2. Marc
    Glad to here you got the issue resolved
  3. Marc
    Yes, once the domain is pointed to us, we can set up any records needed. It would just be a case of let us know 🙂 We have a lot of customers who have subdomains they need to be pointed elsewhere that they have set up too, for example. So need A records setting up for those
  4. Marc
    I have marked this topic for one of our developers to take a look at and respond for you. Someone will be in contact as soon as possible.
  5. Marc
    To be honest, they are all quite similar in how they set things up. It would just be a case of following instructions from that provider. If they are pointing the whole domain to us, then it would be the nameserver, and we would set any other records up they want to be set up, such as mail (mx) records. They would just let us know what records they want us to set up after they are pointed to us.
  6. Marc
    You would need to investigate this with your hosting company. You are getting connection refused. Thats not something we would be able to resolve on the software end
  7. Marc
    We are unable to assist with custom development and design, so I will move this to our community support area. I know I have done this before by targeting the ID of the navigation item, similar to this (In this instance, 34 is the ID. If you right click then inspect the navigation item, you will be able to get the ID, and the content item there is the icon .ipsNavBar_primary > ul > li#elNavSecondary_34 > a:before { font-family: FontAwesome; font-size:15px; font-weight: normal; margin-right: 5px; content: "\f041"; }
  8. Marc
    Please check this on a default unaltered theme first of all, as that is the most likely cause. If you are then still having problems on a default theme, and with all 3rd party items disabled, update all your access details on file and we can take a look.
  9. Marc
    This is correct, and will also only affect PHP 8, as it's the update to 8.0.17 that is causing the issues. We're trying to work around it at present The only thing I can really say there is we would need to see it in that state to advise. My suspicion is that zlib hasnt been properly disabled to be honest. Its too coincidental that it's the same symptoms at exactly the same time as everyone else
  10. Marc
    We would then need more information on the exact error being logged. We are aware of an issue in 8.0.17 PHP version related to glib compression, but it sounds not to be the issue you are having there
  11. Marc
    You would need to be more specific, as it depends on what item and what you are looking to change exactly
  12. Marc
    To be fair, until it killed people last night we didnt even know it was an issue. We are looking to see if its something we can determine here. Havent seen any reports on cpanels end, but we can let you know what we find.
  13. Marc
    Thank you for that info. It may well be those themes. The only suggestion I can make is remove those and see if you have the same issue, and check for updates on any of them to see if there are updated versions
  14. Marc
    Not really sure on what to suggest in that scenario. You would need to contact your hosting company to see what error is being thrown when you are running php8
  15. Marc
    There have been a few instances today whereby there has been an update ti WHM and its broken PHP 8. In particular the zlib library. Please check that first of all, as its very likely if you are on a cpanel server, that is causing the problem
  16. Marc
    Thank you for letting us know. It just sounded similar to a few other clients who have had the very same issue last night when WHM updated php 8
  17. Marc
    No problem at all. Thats what we're here for 🙂
  18. Marc
    I very much suspect there has been an update on WHM that has broken things. Ive seen the same on a server I have here for testing, and several others have had the same issue
  19. Marc
    The ones I have looked at so far appear to have been prior to upgrading. Do you have any that have happened after that point?
  20. Marc
    I am not able to replicate this on the latest release unfortunately. Could you let me know who you are logged in as, and let me know the ticket number you assigned? I can then take a look
  21. Marc
    Ive just seen the same on a server I have here, and it works when zlib is disabled. Are any of you able to confirm?
  22. Marc
    Could you please provide me with an example user, so I can take a look?
  23. Marc
    My colleague has responded to you there on your ticket, but for others, this is an issue with the template save disk path not being writable.
  24. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  25. Marc
    Please could you post this as a suggestion rather than in someones support topic 🙂
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