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Marc

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Everything posted by Marc

  1. Marc
    While I completely understand your frustration, its always best to step back and take a look at the facts here. The reality is, you have 2 issues on your site. Both of these point toward there being an issue with the saving of information. We have thousands of people all using exactly the same software you are using yourself there, without any issues. I Would very much like to assist you here, but the reality is, we cannot provide assistance with your hosting.
  2. Marc
    We are unable to diagnose on your server what is causing those server issues unfortunately. That would be for your hosting company to do. Im not sure what we can suggest other than finding a new hosting company, if you have hosting support who are unable to provide you with that support.
  3. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  4. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  5. Marc
    Therw would be no way in which to simply add it there in the default software without theme modification. To be honest, given It's the logo area, you would be best to add it to your logo and have a longer banner.
  6. Marc
    ^ exactly this 🙂 . It does seem to be happening more often on iPhones, so i have flagged a topic for our developers.
  7. Marc
    Sorry, I'm not sure I understand the question. If you remove one of a users Q&A it would use any other 2 factor item that is available. So if they have another question it would as them that other question on next login.
  8. Marc
    Have you cleared cache by going to support in the top right of your admin CP, and selecting clear cache? It may well be they simply haven't written as of yet.
  9. Marc
    Glad to see you managed to get that sorted. What type of items were you adding?
  10. Marc
    This may well be the case. If there is no EXIF data there would be nothing for us to read. Have you tried it elsewhere with the same device, such as facebook for example?
  11. Marc
    There is no "deactivate" button, but I've done this myself in the past. Just create a new group and remove all permissions from it called deactivated. Then you can move members to that group.
  12. Marc
    Please could you upgrade to the latest release and test this, and if you are then still havign problems (I suspect you will) let us know, and we can get this into a ticket for you
  13. Marc
    This is a moderator function, so would be found in moderator permissions. This can be found on the content tab
  14. Marc
    Yes, they would be prompted the ones that are present only. So, if you delete one, and they have others, they will be prompted for that.
  15. Marc
    Do you have the logo you are trying to add, then I have something I can upload while testing?
  16. Marc
    Not sure where this would be updated personally, but I've tagged our devs to see if they can advise.
  17. Marc
    You appeat to have 2 issues here. Both of which point in the direction of hosting unfortunately. As mentioned on your other topic, you would be best to contact them again, ensuring you provide the information mentioned by my colleague https://invisioncommunity.com/forums/topic/466182-upload_failure/?do=findComment&comment=2885728
  18. Marc
    Have you passed them the information from my colleague above?
  19. Marc
    Good luck with the move 🙂
  20. Marc
    Always the best kinds of issues 😄
  21. Marc
    Of course
  22. Marc
    Yes, it would recount all
  23. Marc
    Please note. We cannot assist with custom queries. However you would need to join the topic table, which would then give you the forum ID. Something like this would give you the forum ID so you can then just add a where clause to limit as needed select a.id1 as topic_id,t.forum_id,count(*) as total FROM core_attachments_map a inner join forums_topics t on t.tid = a.id1 where a.location_key = 'forums_Forums' group by a.id1 order by total desc
  24. Marc
    Any suggestions like these really need to be posted within our suggestions area. However as mentioned above, using youtube directly has quite some drawbacks
  25. Marc
    Given you also have another ticket there related to uploads, I very much suspect that this is an issue server side here. Did you check with your hosting as suggested?
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