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Marc

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Everything posted by Marc

  1. Marc
    We do have this on our radar. What is it you are having issues with?
  2. Marc
    When you say "I use a template with 3 columns" are you referring to your own custom template? If so, you need to test this only on one of ours
  3. Marc
    Next release it should be on
  4. Marc
    Please contact your hosting company to double check and see if you have any caching at all on the server side. This is very likely what is causing issues, and if thats the case we could be chasing down an issue we will never find
  5. Marc
    What type of image is it that you are uploading? Do you have some examples? Also, if you upload here, does it work?
  6. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  7. Marc
    Indeed we do not yet support 8.1, but we do have it on our radar
  8. Marc
    I am seeing messages on topics, but when logging in as those users, I dont seem to be seeing any issues unfortunately.
  9. Marc
    I have split this into its own topic, as mentioned above. I will take a look at this for you now
  10. Marc
    We are aware of this, and will have this resolved as soon as possible
  11. Marc
    I would need specific examples and to know on what widgets these are being seen.
  12. Marc
    Please feel free to send that on PM
  13. Marc
    It would still be on my list 😉
  14. Marc
    Do you have any other information from stripe there? You stated they said its not complete, but what exactly is incomplete? Do they show what they are awaiting to complete it?
  15. Marc
    You would need to upload a fresh set of files from your client area (or just applications/nexus if you are happy to selectively upload). You will then see it available again to install
  16. Marc
    Please could you start a new topic, and provide all information including users and exact messages (note there is a code on the error page). I am not seeing anything related in your system logs
  17. Marc
    Please feel free to post up within our suggestions are if you believe there are areas you wish to be changed. Please bear in mind however, there may well be technical reasons for this.
  18. Marc
    Good luck in getting what you need there 🙂
  19. Marc
    There is no way in which to force a response to be in a set format at the present time unfortunately
  20. Marc
    Could I please check you are looking on the latest release. As mentioned in one of your other tickets there, you are running an old releasde
  21. Marc
    Just my curious nature 😄
  22. Marc
    While I can certainly see that on your screenshot there, it seems it is not working on your server
  23. Marc
    According to our details on file, you appear not to be using the latest release. Please could you ensure you are working on the latest and then let us know if you are seeing the same?
  24. Marc
    I have escalated this for you in a ticket so that one of our devs can take a look
  25. Marc
    Im a bit lost as to what issues you are having here. What reason is it you need to know where the item itself is saved?
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