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Marc

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Everything posted by Marc

  1. Marc
    Please update all access details on file. I am unable to replicate this on my own instance, so need to take a look for you
  2. Marc
    Let me check this on my own install first of all. If I need access, I will let you know
  3. Marc
    I can of course take a look at the all activity one. Could you could you give me a link to your own stream you have set up so I can take a look at that also?
  4. Marc
    The 2 above are the correct answers there. I would add, you should think about why you want to do this, and what you would gain by doing so. They are already friendly named in any case, with clubs, the ID, and name, as pointed out by Randy above.
  5. Marc
    Ah, indeed that will do it. Glad you found the issue 🙂 I'm sure you wont be the last to do the same, and hopefully that will help someone else
  6. Marc
    Glad to hear it 🙂
  7. Marc
    Glad to see you have what you need there. Please let us know if you have any further issues
  8. Marc
    We would need to know exactly what it is they have said in order to advise on this. Just to note however, we provide the instructions on what to do on our end. Requesting approval would be for you to follow their instructions rather than our own. They do however seem to make it difficult, unfortunately
  9. Marc

    Cloudflare

    Marc replied to stu_m's topic in Technical Problems

    It is indeed the answer to your question there. As mentioned by Jim, it allows you to correct it if cloudflare is sending it incorrectly. We cant answer as to what cloudflare is actually sending though, just to clarify that part
  10. Marc
    Did you do anything specific to resolve this? Or was this resolved during upgrades?
  11. Marc
    Yes, indeed some of the editor items may change. If they are changing to a different language to the locale that is set, that would likely be an issue with the locale on the server. Could I please confirm you are referring to locale, when you say location?
  12. Marc
    Sorry to hear you feel that way. What is it you are not getting here that you feel you were getting previously?
  13. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  14. Marc
    Indeed. This is your best place for support. 🙂
  15. Marc
    Tickets have not shown in the client area for quite a significant time now. Support items are now done via the forum here for the most part, so you would always have access to them. And those in which you submit via the client area you would keep a copy of in your email. There is no way in which to hold copies of information in the client area
  16. Marc
    Thank you. Fixed
  17. Marc
    Please check your emails. My colleague asked you questions on 25th Jan and hasnt yet had any response. So its actually awaiting yourself at present
  18. Marc
    Yes, this is still an open issue at present
  19. Marc

    Cloudflare

    Marc replied to stu_m's topic in Technical Problems

    You would need to ask cloudflare the question you are actually asking there, how to switch that off. Its not something controlled by our software. You can switch on "Trust IP Addresses provided by proxies" if you do have that issue though. This is in System->Settings->Advanced Configuration Before doing any of this though, I would highly advise on ensuring you are using all the built in methods of protection. You don't appear to be using all methods shown.
  20. Marc
    Glad to see you got the issue sorted there
  21. Marc
    Its simply been pasted from another source, and doesnt have wrapping on that content. If you can point out where it is here, I can get that resolved
  22. Marc
    Please dont bump topics. We would only address urgent issues over a weekend period. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  23. Marc
    The answer to these quetsions depends on what you have set up. If you take a look at your settings in Commerce->Subscriptions->Subscription Plans, then click on the settings button in the top right, it will show your grace perious there. The renewal period depends what you set up on that renewal
  24. Marc
    If you create a feed in the admin CP, then get the link to that feed on the front end, you should be able to add it anywhere you like. It contains a key at the end, which designates permissions that can be used. Of course be careful on that key being visible to anyone.
  25. Marc
    Excellent. Thank you for letting us know.
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