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Marc

Invision Community Team
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Everything posted by Marc

  1. No problem at all.
  2. You would replace those that are already there with ours. So delete the ns1.domain.com and ns2.domain.com and then enter all 4 of the ones provided by us
  3. You would need to purchase a custom domain at a domain provider. Once you have done that, you need to point your nameservers to us, which is those nameservers you mention. As you mention you are using domain.com , these look to be the instructions on how to do it on that particular provider. https://www.domain.com/help/article/domain-management-how-to-update-nameservers
  4. If you still have the converters installed, it will indeed still work, yes
  5. This being the case, unfortunately you will need to contact your hosting company to see what exactly is redirecting. As its only redirecting when you change wordpress configuration, its very likely there is an htaccess in a directory lower than your community directory that is causing this.
  6. Marc replied to gintonix's post in a topic in Technical Problems
    Glad to hear you managed to get the correct locales installed 🙂
  7. As mentioned, you would need to message me the IPs of those users
  8. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  9. Marc replied to gintonix's post in a topic in Technical Problems
    Unfortunately, its not something we control. The date there is controlled by the locale, so the locale is giving the wrong format unfortunately
  10. You can carry on with what you are doing on the trial btw, Krishna. Nothing will be removed once you are approved. It simply removes the trial labels
  11. Marc replied to gintonix's post in a topic in Technical Problems
    You would need to contact your hosting company unfortunately. The location you are referring to is set via the locale on your server, and the locale is setting it to that format
  12. Creating a theme using easy mode would be the only real way to make it any easier, but that would only be useful of course if you are creating a new theme.
  13. Marc replied to gintonix's post in a topic in Technical Problems
    Have you also ensured you are selecting the correct locale in your language pack? Some areas are covered only by locale settings
  14. It depends on whether they have stored their card details when they entered them the first time. If they have, payment would automatically be taken. The user would leave the club if they no longer wish to pay that subscription
  15. Have you changed this on your invision community also? If not, you need to do this. Note, what you have screenshot there has no relation to https.
  16. Is this something you are still experiencing now? I am not seeing any issues on your site at present. If you are still having issues, please could you message me the IPs of the users concerned?
  17. Sorry to hear you are awaiting approval. Payments are sometimes held automatically for approval by management for fraud prevention reasons. This process typically takes up to 48 hours. Thank you for your patience and please accept our apologies for any inconvenience.
  18. Clubs comes with core. However you only get the ability to add items on those clubs related to the applications you have purchased. For example, if you dont have forums, you cant add a forum to a club
  19. Marc replied to gintonix's post in a topic in Technical Problems
    Please see the following guide, which shows how you can change date formats
  20. You would need to ask that question of the author. They would be able to tell you if this is the case.
  21. Thank you for the feedback. Glad to hear 🙂
  22. Could you please give me an active example so I can take a look at exactly what is set up there? From what I have read, that sounds to me to be working correctly and by design.
  23. No problem. Glad to hear you got the upgrade through in any case
  24. I think you may have taken what I said above out of context there. What I was saying is if that is the way you are performing your upgrades every time, it is not the correct manner in which to upgrade. If there is a reason you are doing that, then this is really what needs to be addressed. Whats happening at present is it seems you are upgrading in a different manner to try and work around an issue, and in turn causing other issues (in this case multiple sets of tables). When really, you need to get the original issue resolved. Upgrades should really be painless to do. Of course, as mentioned above, we cant account for every scenario. There will be instances where 3rd party items cause an issue, where hosting doesn't fit with the latest release, or indeed there is a scenario specific to yourself that is a bug we need to resolve. But in any of those scenarios, it should only be painful the once. My advice at present would be if you have an issue with the automatic upgrade process, once you hit that issue, call out. Don't try to work around the issue. Also, do yourself a copy of your site using your test key. This way, if you are having issues, you can do a test upgrade on your test site, before upgrading your live site. We are here to help you at the end of the day, and if we arent aware every time, the issues will continue to occur.
  25. If you are adding exactly what you put second there, you are missing a semicolon at the end.