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Marc

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Everything posted by Marc

  1. Marc
    Its not clear if this has resolved your issue there?
  2. Marc
    Please could you update your admin location, as it doesnt appear to be at the standard location
  3. Marc
    If you open the block manager, then click on "edit" on the upcoming event widget, you will see the calendar selection there
  4. Marc
    I have move this into its own ticket and this can be caused by many things. Please could you first of all disable all 3rd party items (including theme) and test this again to see if the issue still occurs?
  5. Marc
    I see you have tickets open on that. Please be aware, support may be slower over the weekends, but that will be sorted or you today. 🙂
  6. Marc
    Not something we have control over unfortunately. Wish we did 😄
  7. Marc
    Please could you confirm which invoice you are trying to mark paid? I can then take a look for you
  8. Marc
    You need to upload a fresh set of files from your client area. The issue there is that you appear to be missing files
  9. Marc
    I have moved this to our developer connection forum to see if anyone can assist here
  10. Marc
    It's a bug on 8.0.17 zlib. We are looking to work around that issue
  11. Marc
    You have a couple of issues here Firstly, your cron task is not running. You need to check that and ensure its running once every minute. This may however be related to the error you are getting The task that is running there is a 3rd party item, as you have seen. You need to contact the author of that application in order to resolve the problem.
  12. Marc
    Unfortunately that is likely to be on the users end and not our end. The best way to test that would be to get the image zipped and sent to you, then try uploading it yourself to see if you have the same result
  13. Marc
    Please go here in your admin CP Members->Member Settings->Profiles->Profile Settings On here you will see a Display Settings section, where you will see Group Formatting. It should be switched onto 'Global'. Note however that it will only be formatted if the group name is not showing on the page. If the group name is showing then that would be formatted instead
  14. Marc
    Please check on your server to see if your PHP instance is running the zlib item. There have been some issues where an update has broken this when PHP has been updated to version 8.0.17 on servers
  15. Marc
    Please note that while I understand your frustration there, our response time can be up to 72 hours, even though we are generally much much faster than that. However in this case, you are actually asking for support on a product you havent purchased from ourselves. If the issue is only happening on that 3rd party theme, you would need to contact the author of that theme for assistance. You say disabling the theme does nothing much for your site. What do you mean there? Are you saying you are still having the same issue? With regard your question on support, you would indeed be asked to disable 3rd party items at times, including theme, if you are having an issue, and that should indeed be your first step. Note, this isnt just on our software, but pretty much any on the market.
  16. Marc
    As mentioned by Nathan there, the only reason it would be showing that is if its picking up incorrect details. This can only be from what you have entered, or from a conf_global.php file that is already present. You need to ensure you are using a fresh set of files entirely if its just an empty install that you are doing. Please also check you are not using PHP 8.1, which is not yet supported, as this may also cause the same problem
  17. Marc
    You need to disable 3rd party items, then enable one at a time until you find what is causing the issue. That error is being caused by one of your 3rd party items
  18. Marc
    Glad to hear you managed to get the issue resolved there
  19. Marc
    Im not sure what you would be reporting here. As Matt mentioned, this will be in our April release.
  20. Marc
    Please could you provide the icon here so I can test this?
  21. Marc
    I will take a look at this at some point later today and see what I can find out for you. Facebook are making things harder to set up all the time unfortunately.
  22. Marc
    There is no way in which to do that at the present time unfortunately. Generally its good to simply reach out to members like this and let them know why you would like them to refrain from doing such actions. Then if all else fails, there is the warning system and even banning if needed, as mentioned
  23. Marc
    We are aware of the issue, and looking into why its happening.
  24. Marc
    I have moved this into another topic, as its not actually the same question. The author of that topic was trying to make them open on hover. If you have a problem with the way normal menus closing on your that are not customised, thats an issue. There is nothing that closes the menus other than another click. Could you please test this in a default unaltered theme to see if you are still having the same problem? I suspect you wont be, and will need to then report this to the author of the theme in question
  25. Marc
    Now updated, as promised. Please follow the instructions exactly. If you have already set up an app that isnt working, please delete that app and start again following these instructions https://invisioncommunity.com/4guides/members-and-groups/social-sign-in/facebook-r300/
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