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Marc

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Everything posted by Marc

  1. Marc
    It would be the free version of maxmind that we use, which would not as accurate as their paid version, which of course they would be using
  2. Marc
    It would require customisation to that area in order to change the look. We cannot assist with customisation, and if you are unsure its very likely you will need a theme designer to assist you in this. You can see how to edit themes in our guides here (bottom of the list on the left)
  3. Marc
    The first thing I see in your erorr log there is that you have 3rd party items loading up which are known not to work in the latest release of the platform (Rules for example). I would advise on not running any at all while you perform your conversion.
  4. Marc
    As mentioned by Sonya, it's the author of the application you need to speak to on that, using the support topic provided. We would not provide assistance with 3rd party items nor customisation of the product.
  5. Marc
    That'd do it 🙂 Glad you sorted it
  6. Marc
    That is actually the correct way to do it 🙂
  7. Marc
    Try removing what you have in the allowed domains section entirely
  8. Marc
    In the first instance, go to Support in your admin CP and select "clear cache". This should empty your datastore folder and correct that issue
  9. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  10. Marc
    In this case it was something broken in the datastore. You can delete everything in the datastore folder, other than the index file.
  11. Marc
    I have cleared the datastore there, which has resolved the issue with the site not being online there. Please let us know if you see any further problems
  12. Marc
    Could you let me know the language pack you have there that is changing when you download and reimport? Just so I can grab that and see whats happening
  13. Marc
    I have moved your topic to our developer forums, where people are better placed to assist. We cannot assist with development as part of our standard support offering, unfortunately.
  14. Marc
    I would suggest first of all checking your System logs within the support area of your admin CP. It's likely you have something throwing errors on your site that is logging things over and over.
  15. Marc
    Please test this on a default unaltered theme. I am unable to replication any issues with the display of recommended comments on safari on this end
  16. Marc
    Its something you would require customisation to achieve. There is no built in 'switch off' on that unfortunately. Sorry, to clarify, you can disable this, but only if your SSO can do admin logins. You just click disable in the admin CP on the same logins page. But if your SSO solution only does the front end, you cant disable it only on the front end
  17. Marc
    No problem. Unfortunately its facebook changing things all the time that mean we are a little out of date, but we will have a new guide soon
  18. Marc
    Learn something new every day 😄
  19. Marc
    No problem. I have sent in a ticket for you to our sales team
  20. Marc
    The most likely cause is an issue with a language pack. Have you tested this on an unaltered pack?
  21. Marc
    We release quite frequently now, so it wont be too long before you see a fix in any case
  22. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  23. Marc
    You would need someone to create a plugin or application in order to achieve something like this. As mentioned by Randy, there isnt any way that you would be able to do this within the core product
  24. Marc
    There is no designer for these. It would require customisation to the product if you wish to add something like that unfortunately.
  25. Marc
    There are no converters for 3.7 at present unfortunately. We may be able to quote for a custom conversion if you would like me to put you in contact with our sales team?
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