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Marc

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Everything posted by Marc

  1. Marc
    This can only be EXIF not working on your server. You would need to contact your hosting company to correct that
  2. Marc
    Completely understand there, and if its something which is stopping you upgrading we would of course take a look beforehand. When its something like that which is not really causing you any issues, we would generally ask you to update first of all. Glad to see you are now there though 🙂
  3. Marc
    This has been added for you, as per your ticket
  4. Marc
    This has now been done and a new invoice generated
  5. Marc
    As mentioned above, you would need to either purchase a custom theme which has its navigation like this, or employ someone to create a theme in the manner you choose. There is no way in which to do this as a built in item
  6. Marc
    You mention you have the same issue. Are you using varnish cache? If so, please disable this as this was the cause
  7. Marc
    The only thing that can cause this is if EXIF is not present in the image, or EXIF is not working correctly on your server. Have you tested uploading on our site in the test area?
  8. Marc
    Thank you for letting us know, and glad to hear you got the upgrade through
  9. Marc
    Have you tried that? Im asking as while it would indeed be regenerated, it would then be generated without the plugin detail, so shouldnt be causing you errors then
  10. Marc
    I can understand that, however we do need to be able to test fully without these items on there, so unfortunately is a necessary step in this case.
  11. Marc
    This can be caused by many things, so you would need to submit your own ticket if needed and we can advise accordingly
  12. Marc
    The manual part we are aware of an was resolved. It seems you were caught before it was resolved. As mentioned above, the part with it hanging on needing to complete an update sounds like a cache issue on the browser. Either way, glad to see you got it through
  13. Marc
    May be best tagging @mattj there.
  14. Marc
    We all have those days 😄
  15. Marc
    You need to edit your theme in order to remove that. Its on the logos tab of your theme, rather than in the icons and logos section. The size of the image doesnt really matter. It will resize as needed on a default unaltered theme
  16. Marc
    I have created a ticket for you, and someone till be in touch as soon as possible
  17. Marc
    It would indeed be those. Its likely it was simply indexed before that upvote, and is therefore showing 0
  18. Marc
    It should resolve itself the next time you check. If you dismiss the warning and it comes back after 24 hours, then please let us know
  19. Marc
    No problem. Thank you for letting us know
  20. Marc
    Thank you for letting us know 🙂
  21. Marc
    You will now need to reindex
  22. Marc
    No problem at all. Glad this resolves your issue
  23. Marc
    Completely missed that LOL Love it
  24. Marc
    Pleae could you check the user name you posted? I cant see that user on your system in order to check whats going on
  25. Marc
    Totally doing only IPS apparel from here on in
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