Marc

You can remove the need for a user to enter an address at all in this case. You could do this from the checkout tab in Commerce->Payments->Settings . I will however mark this for our developers to review, in case they have anything to add

Im not sure I understand what you mean here, as it does exactly that. As you can see in my screenshot, only the number is removed. The top item there is still unread as I havent visited it

No problem at all. Glad to see you are back online 🙂

There is nothing specific, other than the requirement for an address if it's a recurring item. If it is, then an address is actually required by the paypal API. Have you contacted paypal on this to let them know these are not physical items?

You had a custom URL set in your storage method. This has now been corrected for you, and your site is back online

No problem 😊

You can actually use piping, which would be better in most cases

You would need to check this with your email provider. Usually when something is downloaded via pop3 it would then no longer be present, however it seems it is in your case. So each time it checks the item is there, and it will create a new topic

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

Thank you for letting us know 🙂

I have moved this over to our developer forum, since its not general support this one. 🙂

I will move this to our community support area, as this would be outside the scope of our standard support, being both 3rd party and redirection from another platform. Hopefully someone else will have come across this that can assist.

The reality is, we have to go down the route of most probable and work our way down the list. Unfortunately the most common causes, by quite a margin, are 3rd party addons and hosting issues. This is not in any way to say the issue may not be related to ourselves. It may be. But we have to check the most probable before anything else. After all, if someone took a specific car making a strange noise to a garage, and they have seen 1000 before whereby its being caused by a window seal they had fitted, you wouldnt check every other part of the car first. You would of course check that window seal, then go from there. This is all we are doing when we ask this. With regards your issue, we would actually need to disable them ourselves when testing also. This would only be for a manner of a min while looking (most of the time not even that). If you can provide a specific moderator you know to be having the issue, we can then take a look from there, rather than us picking a moderator. As found there, Jim picked one you happened to know why.

That is correct. They would need to remove that payment method if its incorrect. The reason you cannot edit stored payment methods, is that they are not actually stored within invision, but rather within the payment processor.

There would be no way in which to do that with the platform at present. The bell icon is not actually how many unread items you have under notifications, its how many notifications you have. Once you click therefore, you have see the notifications. The items themselves will remain unread. You can see which have been visited if you click on the list still, as you can see below

That test you mention there is actually history_spam_defense_1 EDIT: Sorry, missed the latter part there. Where is it you are seeing this coming up?

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

Check your htaccess. It looks like you moved your file, but haven't updated it. You can download a new one from your admin CP at System>Search Engine Optimisation if needed

Should add to this, please let us know if you have found a bug within the software, then we can ensure we get it resolved

I'm very sorry to hear you feel that way about our support team. While I fully understand your frustration (Its frustrating to myself when I have an issue I cant resolve), let me explain the situation from a support standpoint, in terms of your own site there. At present you have 19 applications which were not written by our team (3rd party), and 23 plugins. Any one of these could be causing issues on your site in various locations. You mentioned there about troubleshooting, and indeed switching these off for any developer would be the very first course of action in determining the cause of an issue. These 'hook' into 213 locations within our core code, and therefore can very much affect how things work, and cause bugs. We very much wish that wasn't the case ourselves, but unfortunately this is the case if you run modifications to your site. In addition to the above, while looking at your system in an aid to troubleshoot the issue, we would look at anything which may be 'likely' causes. You have many items which are out of date. That not only can lead to issues, but is almost certain to. Many updates are done so in order to resolve bugs, so you are actually running code known to be broken in most cases. We look at system logs, of which you have 11 pages of in 30 days. Usually that would be expected to be empty. We then have cloudflare in the mix. This, in addition to setup issues server side and 3rd party code issues, is one of our highest causes of issues on self hosted platforms. Its only sensible to ask that this is switched off. The above being said, at no point have we stated we will not look into your issue, and at no point have we stated the issue 'is 3rd party'. What we actually asked is that these things are checked first, before we continue with our investigation. There has been no further response on the ticket since that point. To use your own analogy there. It's like you visit a doctor for a headache, the receptionist seeing you have blood running down your head one side, a hole in the other side, you have a hat which looks to be too tight and crushing your skull, and the nurse saying "Before we continue, we need to check the obvious. We need to remove that hat, patch that hole, and check to see where the bleeding is coming from". Unfortunately, that nurse is not going to send you to the doctor before performing her preliminary assessments and checks. We're certainly not here to work against you Guarav, and again, I'm personally sorry to hear you believe we are. It's very much in our interest to ensure your issues is resolved as quickly as possible.

As mentioned, you would require some SSO development in order to achieve this. You would need a 3rd party developer to do this, or we do offer this as a paid service on our creator pro and upward, which you can see on our packages page here https://invisioncommunity.com/buy

If not, I would need to know the member who was logged in at the time and could see the club, and the name of that club

The issue there is that you have commerce installed on a site which doenst have a license for it. Not sure if you have switched your licenses at some point. You need to uninstall that application and start the upgrade again

We wouldnt usually hide topics unless there is a valid reason for this, as we would return with the answer to what was causing the issue for others

As this contains somewhat private information I have moved this