Marc
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Everything posted by Marc
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hare you tried something even larger than that size? If you are on a high resolution phone, its likely you would need larger
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Very much understand your frustration there. Sorry there is little else we can really do to assist on this. Have you considered cloud hosting at all? This way you would never have the back and forth as we deal with both sides of it
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Commerce, does a card need to be stored for each Payment Method?
Marc replied to Richard Arch's topic in Technical Problems
Yes, that would be expected, as we dont actually store card details. They are stored on the card processor side, and not on our side. Therefore we dont Actually have the current full details to provide them with in order for you to use an existing one for a different provider -
This is intentionally not automated. The licensing is there to ensure people are not abusing the licensing process. I must admit to being extremely confused by your statement that its extremely difficult to change, even with a ticket, as I am seeing no tickets on your account. I have created a ticket for you on your behalf. Respond to that with exactly what you need, and we can get it sorted for you.
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Please upload a fresh set of files, go to /admin/upgrade and continue the upgrade from there. This is just so that you are sorted for now. Once you are done, please let us know, and we can check the logs to see if we can see what is causing it to happen
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yes, that is correct. You Would need to ensure you are up to date before that date (at least on 4.6)
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Glad to see you managed to find what was causing the problem 🙂
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No problem. If you are then still having issues, we would need an example user who is trying to edit, along with a link to the item in question
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The only reason it would not be an option is if you do not have the moderator permissions to delete them. You need to check moderator permissions on the user or group you are logged in as.
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on video upload only audio is playing, no video.
Marc replied to wmarcy's topic in General Questions
There is no such conversion utility within the software at present, no -
Links in forum posts showing "page not found"
Marc replied to Michael Napierala's topic in Technical Problems
Do you have some example links? I have clicked on a few there, and cant see any issues. -
I will create one on your behalf and get it over to sales for you. Someone will be in contact as soon as possible
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What message are you getting after its removed?
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There is no command that will allow lack of pagination. I would suggest if you are running queries like that, you use something like phpMyAdmin which is more built for that purpose. That said, I am not able to replicate any issue at all on my end here with mysql toolbox.
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on video upload only audio is playing, no video.
Marc replied to wmarcy's topic in General Questions
Its using HVEC encoding, which is what is causing the problem. It does not show on many browsers, other than video. In fact it wont even show in windows without downloading an extention to do so -
There are no converters readily available for that platform currently. If you would like for me to create a ticket for our sales team, we can discuss what options you have available to get data over?
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As Sonya mentions there, that is indeed how it would work
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Its still incorrect on file unfortunately.
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Unread content disappearing from stream even though not read
Marc replied to GazzaGarratt's topic in Technical Problems
You can try ensuring you are logged out of all other systems, which is the only other suggestion I can really make unfortunately. -
If its being synscronised with the topic, then you wont be able to see edit. If you believe you can, we would need an example of that
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I have flagged this for one of our developers to advise on. Someone will be in contact as soon as possible.
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This stilll appears to be incorrect unfortunately.
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There is no way in which you would be able to do that at present, unfortunately. You would need a plugin or application to create this functionality.
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Unread content disappearing from stream even though not read
Marc replied to GazzaGarratt's topic in Technical Problems
It does, however unfortunately I am still unable to replicate this in any way, and from what you have said there someone else has tried to replicate on your own site and also cant. Im not sure what the 'mark read' Would have to do with anything. As you said, it marks every read as of that point in time -
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
