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Marc

Invision Community Team
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Everything posted by Marc

  1. You will generally see it as "In future release" on the tag if its been resolved. There is still an open bug report on this one
  2. Speed and Reliability will be the main things looking at this https://dev.mysql.com/blog-archive/whats-new-in-mysql-8-0-generally-available/#:~:text=MySQL 8.0 implements data-at,include UNDO and REDO logs.
  3. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  4. Unfortunately, as mentioned in the topic you linked above, it's become very difficult (if not impossible) to get facebook promotion set up these days. The problem we have is simply that facebooks API changes so much, and getting approval is harder and harder with each of their releases
  5. There isn't really a facility for switching one part off at the moment, but it should probably be suppressed on the front end when there are none to show. I have added a bug report for that
  6. Please check what Chris mentions above first of all, and let us know if you have the same problem. If so, we would likely need to take a look to determine what issue you are having
  7. Glad to hear that resolved the issue for you 🙂
  8. This, unfortunately, would actually confirm a limitation server side
  9. You would upgrade in order to get your 3.4 posts. You would not transfer them as such. While we no longer support 3.4 upgrades, you can find instructions on how to do so here https://invisioncommunity.com/4guides/welcome/install-and-upgrade-r259/ If this is not something you wish to take on yourself, there are a few 3rd party providers who offer this as a paid service. You can see a list of people who offer this here https://invisioncommunity.com/third-party/providers/
  10. I will move this ticket to our developer forum, which is better placed for these kinds of questions, which would not be covered as part of standard support. I'm sure someone will be able to assist you in this
  11. I have created a ticket on your behalf, and we can get that sorted out for you. I will be in contact shortly
  12. The only way in which to remove data from your database, would be to remove data. In other words, indeed delete. The reality is, your database requirements are over that which you are trying to get down to. 3gb is quite a small size to be trying to reduce your database size to. Looking at your license, your site is not a new site, so there is quite a substantial amount of data, and to be honest, 6.5gb isnt very large
  13. Please could you confirm if you are upgrading to 4.7 beta or 4.6.12.1 ?
  14. The software does not fully function on 8.1 at present. If you are having no issues, no problem, however be aware some people will have issues in some areas. If you are having issues with PHP 8 and a 500 error, I would advise on you checking the requirement checker to ensure that you have all the minimum requirements on that PHP instance. Its very likely this is the issue
  15. It would not cancel the active subscriptions, no. It just means the payments would not go through
  16. If you change your paypal or stripe they will fail, as the subscriptions are not tied to those accounts.
  17. I have created a ticket for you on this, so we can look further into the issue
  18. Marc replied to LiveG's post in a topic in Technical Problems
    There is no way in which to downgrade the software. The only way in which to do that would be to restore your site to the backup taken before you did the upgrade
  19. Where are you seeing this? What action is being performed at the time?
  20. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  21. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  22. No problem at all. Glad you found what you needed there 🙂
  23. Do you have a link to the page you see that please. These should indeed be in order
  24. In this instance, you have a folder within uploads that isn't writable. You need to make sure the uploads folder and all subfolders are fully read/write