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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
  2. Marc Stridgen
    This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
  3. Marc Stridgen
    The FTP access on file is no longer working, so I cannot check this. My suspicion is there was a 3rd party item in which you no longer have the files for. Please check your server error logs, which will show the error in question
  4. Marc Stridgen
    You would need to enable the record image item, as mentioned by opentype above and shown in the image. You would then need to edit the article and upload to that field.
  5. Marc Stridgen
    When is it you switched this on? I ask, as this will run on a cleanup task, so would not work instantly
  6. Marc Stridgen
    You can either overwrite, or just run the upgrade from the page you were on there if you were already on the latest release, as the files would already be present
  7. Marc Stridgen
    I believe this was around 4.3. Note that it will not break what you have there already if you already had one in place.
  8. Marc Stridgen
    It's being caused by "Members Country"
  9. Marc Stridgen
    The item there was added as a standard attachment, and not as the "record image" as mentioned above. This is why it does not show
  10. Marc Stridgen
    The issue there will very likely be your language pack being out of date. Please test this on a standard language pack, and if the issue is no longer present, you need to contact the author of the language pack you are using.
  11. Marc Stridgen
    They are not case sensitive
  12. Marc Stridgen
    Where are you seeimg that last image from? Please can we start with a blank slate here. Remove any manual meta tags you have added, and any modifications you have made. We can then investigate from there. At present you are adding items, so we are unable to investigate
  13. Marc Stridgen
    You need to export the database and ensure you export with the correct charsets etc, then do the same when importing. You have missed some UTF8 data when importing, from what you are describing
  14. Marc Stridgen
    You would need to speak to your hosting company to disable mod_security
  15. Marc Stridgen
    Please could you check that username? There doesnt appear to be a user with that name on your site
  16. Marc Stridgen
    Please post all responses in the English language. We can provide support only in English at the present time
  17. Marc Stridgen
    Would always be good to disable that temporarily while testing, just to ensure that is the case
  18. Marc Stridgen
    As mentioned, if you can let me know the user you were looking at, I can then see why its not showing
  19. Marc Stridgen
    Im not sure what you mean here. You are not using our cloud product at present
  20. Marc Stridgen
    Indeed, seems so for me me on my other site, so appears thats not the case @Circo do you have the name of the user there? I can then take a look. From what I can see it should be
  21. Marc Stridgen
    Please update your access details on file. We can then take a look for you
  22. Marc Stridgen
    Please could you update the admin login details also? At present they appear to be incorrect
  23. Marc Stridgen
    That message being logged is being logged by your PHP instances limits unfortunately, and isnt being returned by the software
  24. Marc Stridgen
    This is logged when someone purchases only at the present time I believe
  25. Marc Stridgen
    No problem at all 🙂
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