Mail Bouncer - Automated Bounce Management

[stoo2000]

As always, you're more than welcome to submit a support ticket on my site for assistance.

@SJ77 I would recommend submitting a ticket with access information so I can look at that, in all likely hood the provider you're using has been temporarily blacklisted with Gmail/Microsoft (this tends to happen fairly often with SendGrid when using their shared IPs).

The 4.5 version should be approved available sometime this week.

[SJ77]

done

Edited December 16, 2020 by SJ77

[SJ77]

My bounces are going through the ROOF!! I am going to get banned on Amazon

[SJ77]

I think this has something to do with it..

But for now I have loads of users who have been blocked out. How do I clear everyone from this mail bounce plug in to give them a fresh start?

Thank you 🙂

https://sg.news.yahoo.com/gmail-pretty-broken-now-one-224052039.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAACnR2fFtfuwzQg_SegN5rMz4_OObdxqk2b8qgSbfRo-0m3u1VzUY3DIAobPxS-V1B2WAZKOP_eFuZxdGa0DeGTNs9qjWGUjzxrI5FeqB9O8cLSCaD7gJxXY1g1jtR36YCpIjngvLJ2ZpAmNUUNICMG7tgQUbfIn0Y40y12Fa5iU-

 

[stoo2000]

9 hours ago, SJ77 said:

I think this has something to do with it..

But for now I have loads of users who have been blocked out. How do I clear everyone from this mail bounce plug in to give them a fresh start?

Thank you 🙂

https://sg.news.yahoo.com/gmail-pretty-broken-now-one-224052039.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAACnR2fFtfuwzQg_SegN5rMz4_OObdxqk2b8qgSbfRo-0m3u1VzUY3DIAobPxS-V1B2WAZKOP_eFuZxdGa0DeGTNs9qjWGUjzxrI5FeqB9O8cLSCaD7gJxXY1g1jtR36YCpIjngvLJ2ZpAmNUUNICMG7tgQUbfIn0Y40y12Fa5iU-

 

On the statistics page, each user has an 'unblock' button. You'll need to do them one by one though.

I will add a feature suggestion to allow you to do more at a time, however some email platforms will also lower your reputation for removing addresses from the providers own block list.

[sound]

11 minutes ago, stoo2000 said:

On the statistics page, each user has an 'unblock' button. You'll need to do them one by one though.

I will add a feature suggestion to allow you to do more at a time, however some email platforms will also lower your reputation for removing addresses from the providers own block list.

as someone has already posted

 

Quote

 

When I go to manually unblock a member I'm getting

 

2S119/1 The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information.

 

 

is it possible to get this app upgraded asp or at the very least a hack to get manually unblocking working

as due to the recent google gmail issue have had to switch this app off  till can unblock all the blocked gmail members

thanks

[stoo2000]

11 minutes ago, sound said:

is it possible to get this app upgraded asp or at the very least a hack to get manually unblocking working

as due to the recent google gmail issue have had to switch this app off  till can unblock all the blocked gmail members

I have sent you an email 🙂

I'm waiting to get further access to look at SJ77's site to see what the exact bounce messages were from the Gmail incident. It seems odd (although I guess not unexpected if it thought those accounts did not exist) that Gmail would send out hard bounces when experiencing a temporary global outage.

[CoffeeCake]

1 hour ago, stoo2000 said:

I'm waiting to get further access to look at SJ77's site to see what the exact bounce messages were from the Gmail incident. It seems odd (although I guess not unexpected if it thought those accounts did not exist) that Gmail would send out hard bounces when experiencing a temporary global outage.

Check out: 

 

[Whiskey Bizness]

3 hours ago, sound said:

as someone has already posted

 

is it possible to get this app upgraded asp or at the very least a hack to get manually unblocking working

as due to the recent google gmail issue have had to switch this app off  till can unblock all the blocked gmail members

thanks

Had to disable it on my community also.

[SJ77]

5 hours ago, stoo2000 said:

On the statistics page, each user has an 'unblock' button. You'll need to do them one by one though.

43 pages worth.. will be a good bit of work. YIKES. Can't wait to find out what your thoughts are about this disaster. You have access now.

Thank you 🙂

[CheersnGears]

Also, sorting by date disabled doesn't work properly.  I haven't quite figured out the pattern of what it is doing.

But it doesn't seem to be in any particular order. 

[stoo2000]

4 hours ago, CheersnGears said:

Also, sorting by date disabled doesn't work properly.  I haven't quite figured out the pattern of what it is doing.

But it doesn't seem to be in any particular order. 

Hmm okay, I've opened a bug report to make sure I review that and fix.

The issue with Gmail is really an issue with Gmail, as noted above in the topic @Paul E. linked to, Gmail was sending out error messages indicating a permanent error (account does not exist). SES saw that and added that to their bounce statistics, then passed on the 'hard' bounce to SNS. All-in-all the software side of things worked very well and acted on that data. Unfortunately, GMail was sending out bad data.

[sobrenome]

Hello,

There is a GMAIL user that have been complaining about several blocks and that is tired of unblock the e-mail every time that comes back to my community.

Where can I check the reason why the user's email is being blocked?

[SC36DC]

Is this already compatible with 4.5+ or will it be getting an update anytime soon?

[AtariAge]

I've setup Amazon SES and SNS to the best of my abilities (considering I've never used these services before), but when I try to setup SMTP to point to the Amazon server, I get a "Connection Refused" message from the ACP, and then any emails it attempts to send also get the "Connection Refused" message without further details..  The ACP reported,

IPS\Email\Outgoing\Exception: Connection refused (111)

I am using Cloudflare, and I did setup the bypass firewall rule for the endpoint, but I'm not even getting that far. 

I have the right SMTP credentials entered in the ACP:

Screenshot on Amazon (not too useful, since I'm not going to show the actual credentials):

Domain and email (editor@atariage.com, which is the email address used by the forum) are setup and verified.  I sent a test message from within SES and received it fine. 

I have notifications setup as follows:

Topic subscription is setup as follows:

Here's the endpoint firewall rule I setup in Cloudflare.  Haven't setup anything else there related to this yet:

Any insight anyone can provide would be greatly appreciated.  Hopefully it's something simple I'm missing..

Thank you and take care!

Edited December 29, 2020 by AtariAge

[AtariAge]

After playing with this some more, I'm pretty sure Amazon SES/SNS is setup properly, but I simply cannot get past the "Connection Refused" when I attempt to use Amazon's SMTP server with my credentials. 

I was able to use this page to manually test sending emails on the command line from the same server, so it's not a firewall issue, either:

https://docs.aws.amazon.com/ses/latest/DeveloperGuide/send-email-smtp-client-command-line.html

That worked without issues.  I have no idea why it's failing when going through the forum.  I did have one instance where Amazon started sending emails even though I still received the "Connection Refused" report from the ACP, and there were even two bounces for which I received bounce emails from Amazon and Mail Bouncer did catch them as well:

However, try as I might, I simply cannot get the ACP setup without getting the errors.  I'm not sure why it worked briefly one time, even though the ACP still reported the refused connection.  I also looked through Amazon SES and could not see anything in the way of an error log that might provide some insight, nor do I see anything like that in the ACP.

Does anyone have any ideas on how I can try to resolve this?

Thanks!

 ..Al

[AtariAge]

I finally got this working.  I ended up installing PHPMailer and writing a PHP script to send mail using the same parameters the forum should be using.  When I turned full debugging on, I could clearly see that the server was blocking the outgoing requests.. 

I then dug through the WHM firewall settings more carefully, and saw several related to SMTP..  Including this one:

After turning this off, it all worked magically.  I'll be monitoring it for a while to make sure A) I'm still getting emails from the forum and B) The bounces are being properly captured and accounts are disabled.

I definitely should create a guide for this to save others from the headaches I ran into! 

Seems to be working well so far, it's already blocked for members for having bad emails, and I know there are tons more.  Hopefully this will help cleanup my mail reputation so Gmail and other providers stop dumping mails from my domain into users' spam folders!

 ..Al

[sobrenome]

Hello, I cannot remove blocked users from bouncer list. There is an error related to outdate theme or plugin: 2S119/1 - CSRF key does not match.

[sobrenome]

[stoo2000]

6 hours ago, sobrenome said:

I'm sorry I missed your reply. but again I'll say (like I have on every reply I've made here recently)

Quote

As usual, if you have any issues you're still more than welcome to submit a support ticket on my site for assistance.

Please go ahead and submit a ticket and we'll get your issue fixed 🙂

[sobrenome]

Any news on the updated version? 😁😁

[kcmesca]

Please update the plugin. Im looking forward to use it..

[AlexWebsites]

When will this be updated to 4.5? 

[xtech]

On 12/16/2020 at 12:07 AM, stoo2000 said:

The 4.5 version should be approved available sometime this week.

2 Months passed. Is it really IPS staff taking this long to approve it?

[stoo2000]

10 hours ago, AlexWebsites said:

When will this be updated to 4.5? 

Very soon ™

4 hours ago, xtech said:

2 Months passed. Is it really IPS staff taking this long to approve it?

No, they're not. The delay is completely my fault and I am sorry for that. It will be available soon.