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Mail Bouncer - Automated Bounce Management


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As always, you're more than welcome to submit a support ticket on my site for assistance.

@SJ77 I would recommend submitting a ticket with access information so I can look at that, in all likely hood the provider you're using has been temporarily blacklisted with Gmail/Microsoft (this tends to happen fairly often with SendGrid when using their shared IPs).

The 4.5 version should be approved available sometime this week.

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9 hours ago, SJ77 said:

I think this has something to do with it..

But for now I have loads of users who have been blocked out. How do I clear everyone from this mail bounce plug in to give them a fresh start?

Thank you 🙂

https://sg.news.yahoo.com/gmail-pretty-broken-now-one-224052039.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAACnR2fFtfuwzQg_SegN5rMz4_OObdxqk2b8qgSbfRo-0m3u1VzUY3DIAobPxS-V1B2WAZKOP_eFuZxdGa0DeGTNs9qjWGUjzxrI5FeqB9O8cLSCaD7gJxXY1g1jtR36YCpIjngvLJ2ZpAmNUUNICMG7tgQUbfIn0Y40y12Fa5iU-

 

On the statistics page, each user has an 'unblock' button. You'll need to do them one by one though.

I will add a feature suggestion to allow you to do more at a time, however some email platforms will also lower your reputation for removing addresses from the providers own block list.

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11 minutes ago, stoo2000 said:

On the statistics page, each user has an 'unblock' button. You'll need to do them one by one though.

I will add a feature suggestion to allow you to do more at a time, however some email platforms will also lower your reputation for removing addresses from the providers own block list.

as someone has already posted

 

Quote

 

When I go to manually unblock a member I'm getting

 

2S119/1 The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information.

 

 

is it possible to get this app upgraded asp or at the very least a hack to get manually unblocking working

as due to the recent google gmail issue have had to switch this app off  till can unblock all the blocked gmail members

thanks

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11 minutes ago, sound said:

is it possible to get this app upgraded asp or at the very least a hack to get manually unblocking working

as due to the recent google gmail issue have had to switch this app off  till can unblock all the blocked gmail members

I have sent you an email 🙂

I'm waiting to get further access to look at SJ77's site to see what the exact bounce messages were from the Gmail incident. It seems odd (although I guess not unexpected if it thought those accounts did not exist) that Gmail would send out hard bounces when experiencing a temporary global outage.

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4 hours ago, CheersnGears said:

Also, sorting by date disabled doesn't work properly.  I haven't quite figured out the pattern of what it is doing.

But it doesn't seem to be in any particular order. 

Hmm okay, I've opened a bug report to make sure I review that and fix.

The issue with Gmail is really an issue with Gmail, as noted above in the topic @Paul E. linked to, Gmail was sending out error messages indicating a permanent error (account does not exist). SES saw that and added that to their bounce statistics, then passed on the 'hard' bounce to SNS. All-in-all the software side of things worked very well and acted on that data. Unfortunately, GMail was sending out bad data.

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  • 2 weeks later...

I've setup Amazon SES and SNS to the best of my abilities (considering I've never used these services before), but when I try to setup SMTP to point to the Amazon server, I get a "Connection Refused" message from the ACP, and then any emails it attempts to send also get the "Connection Refused" message without further details..  The ACP reported,

IPS\Email\Outgoing\Exception: Connection refused (111)

I am using Cloudflare, and I did setup the bypass firewall rule for the endpoint, but I'm not even getting that far. 

I have the right SMTP credentials entered in the ACP:

ACP_SMTP_Settings.thumb.png.e191f2e3a84544aac7ec27665029a25f.png

Screenshot on Amazon (not too useful, since I'm not going to show the actual credentials):

AmazonSES_SMTP.thumb.png.03d8c10e6493afd9d6dffb82de9b0637.png

Domain and email (editor@atariage.com, which is the email address used by the forum) are setup and verified.  I sent a test message from within SES and received it fine. 

I have notifications setup as follows:

AmazonSES_Notifications.thumb.png.4df392ac7a39c0f61a7737dd047db979.png

Topic subscription is setup as follows:

Subscription.thumb.png.ca002bc4a4e68d2e2db12004a7e3adaf.png

Here's the endpoint firewall rule I setup in Cloudflare.  Haven't setup anything else there related to this yet:

Cloudflare_Firewall.thumb.png.16549e9f23aa33aaaabd31ba4188955b.png

Any insight anyone can provide would be greatly appreciated.  Hopefully it's something simple I'm missing..

Thank you and take care!

Edited by AtariAge
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After playing with this some more, I'm pretty sure Amazon SES/SNS is setup properly, but I simply cannot get past the "Connection Refused" when I attempt to use Amazon's SMTP server with my credentials. 

I was able to use this page to manually test sending emails on the command line from the same server, so it's not a firewall issue, either:

https://docs.aws.amazon.com/ses/latest/DeveloperGuide/send-email-smtp-client-command-line.html

That worked without issues.  I have no idea why it's failing when going through the forum.  I did have one instance where Amazon started sending emails even though I still received the "Connection Refused" report from the ACP, and there were even two bounces for which I received bounce emails from Amazon and Mail Bouncer did catch them as well:

mail_bouncer_bounces.thumb.png.ab7be0de65b53decdbc841c71506645d.png

However, try as I might, I simply cannot get the ACP setup without getting the errors.  I'm not sure why it worked briefly one time, even though the ACP still reported the refused connection.  I also looked through Amazon SES and could not see anything in the way of an error log that might provide some insight, nor do I see anything like that in the ACP.

Does anyone have any ideas on how I can try to resolve this?

Thanks!

 ..Al

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I finally got this working.  I ended up installing PHPMailer and writing a PHP script to send mail using the same parameters the forum should be using.  When I turned full debugging on, I could clearly see that the server was blocking the outgoing requests.. 

I then dug through the WHM firewall settings more carefully, and saw several related to SMTP..  Including this one:

1726952406_ScreenShot2020-12-29at7_45_16PM.thumb.png.ad98da634d21094ac2bdd343a52884c9.png

After turning this off, it all worked magically.  I'll be monitoring it for a while to make sure A) I'm still getting emails from the forum and B) The bounces are being properly captured and accounts are disabled.

I definitely should create a guide for this to save others from the headaches I ran into! 

Seems to be working well so far, it's already blocked for members for having bad emails, and I know there are tons more.  Hopefully this will help cleanup my mail reputation so Gmail and other providers stop dumping mails from my domain into users' spam folders!

 ..Al

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  • 3 weeks later...
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6 hours ago, sobrenome said:

Knock Emily Browning GIF by American Gods

I'm sorry I missed your reply. but again I'll say (like I have on every reply I've made here recently)

Quote

As usual, if you have any issues you're still more than welcome to submit a support ticket on my site for assistance.

Please go ahead and submit a ticket and we'll get your issue fixed 🙂

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  • 3 weeks later...
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