General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,380 topics in this forum
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- 1 follower
- 2 replies
- 534 views
And I wait 15 minutes to complete the process. How to fix it?
Last reply by Joel R, -
- 2 followers
- 4 replies
- 278 views
This last week I have been involved in designing a new community framework. Most websites involving that "niche" use dark-white, dark-blue/white - black-orange webpages. So I thought "ok, in Rome do like romans do". No big deal. It took some time but eventually I managed to design a pretty nice dark blue theme, so far so good. Ok, now the problem. My users or potential customers are not very smart, let's say they'd be in trouble if they had to draw a circle with a glass and pencil. This has been one of the main drawbacks for me and my actual community. Not to mention that many of them feel too comfortable using competitors vbulletin and they are not geeks, nor e…
Last reply by gabs007, -
- 3 followers
- 17 replies
- 405 views
So I'm moving my site to another host that has SSL already in the billing. So how should I prepare IPB for the move and SSL set up. Links to any tutorials are fine.
Last reply by AlexWright, -
- 2 replies
- 416 views
Hello I am trying to add emoticons through the ACP. I can get as far as typing in a new category name, and actually uploading the files, but when it gets to saving the changes the system appears to accept what I want, but does nothing. Any ideas whats going on?
Last reply by LindsayFL, -
- 0 replies
- 221 views
Is there a way to remove the Status box from the Index page or to determine who can see it? At the moment, it is wide open to public view and I'm not sure I want to keep it that way, but I'm not finding options to change that. Would appreciate knowing if I can do that without editing the templates, because I know I can do that.
Last reply by ptrader, -
- 1 follower
- 0 replies
- 291 views
I might be getting dumb, but I cannot find the option to send the same PM to multiple people, but without them being part of a conversation. I want to send the same message to 10 members, but the conversation needs to be 1 on 1 between me and each member. There was definitely such an option back in 3.x days, but I cannot find it now...
Last reply by jair101, -
- 1 reply
- 348 views
So I have IPB 4.2.6 already installed. I just renewed my IPB Blog app. I can't seem to download just it so how do I install it? EDIT Never mind:
Last reply by Zanime, -
- 1 follower
- 2 replies
- 329 views
Hello, I have a problem with BBC codes. I converted my SMF database, and everything seems to work fine beside BBC codes, as you can see on images i attached, instead of style text i see raw BBC codes alongside text.
Last reply by Ohanzee, -
- 2 followers
- 9 replies
- 497 views
Mine doesn't seem to be working or do i have to manually add more when i see there are more people on the site. That doesn't make sense if that is the case. Mine is set to 3 and never move so i raise it to 4 but nothing happened. I have more guest online when this at same time. Doesn't guests include in this or it just logedin members that counts? Is it possible to just disable this counting on most online user so it not visible on the site. I want have the latest member and how many register members there are on the site but disable this counting on most online.
Last reply by All Astronauts, -
- 0 replies
- 388 views
I have a set of products (let's call them "ranks") where members can purchase any of them and then they can upgrade to a higher level at a later date if they want to. I also have other things in store that I don't want the coupon to be valid for, just these ranks. I created a coupon and set so that the coupon is usable for all of these ranks, it works when a member purchases their first rank, but it does not work for upgrades in between ranks, it says that the coupon may not be used for that purchase. I did check "Can be used for renewals of selected products?", but that didn't help either. If I enable "No restriction" for products, the coupon works OK. Is this …
Last reply by Rolle, -
- 2 replies
- 265 views
Hello Is anyone able to tell me where the usergroup icons are stored on the server please? I'm looking to change mine, but want to make a backup of whats currently there.
Last reply by Steve_W, -
- 1 reply
- 272 views
Is it possible to give certain members a permission to move members into certain groups (i.e not in administrator / moderator groups)?
Last reply by Jim M, -
- 1 reply
- 291 views
HI there, is there a way of changing the default usergroup upon registration ? Thanks
Last reply by Nathan Explosion, -
- 2 replies
- 534 views
Hey guys, does anybody know, how to reset the setting when you first open the approval queue in the ModeratorCP? There's an explanation that you can use the approval queue where every item is listed one by one and you can decide for each item individually. With this explanation comes a checkbox to not show this hint again the next time. When I was quick translating the website recognized my spacebar while typing the translation as a button click or so and accepted this hint without showing it anymore. I want to undo that but I cannot find the right table in the database. Hope you can help me. Regards Phil
Last reply by Phil7789, -
- 5 replies
- 355 views
I want to change the basic URL of my site from "domain. com" to "www.domain.com". I know I have to update the base_url variable in conf_global. php and update the licenced url in the client area, then run the support tool to rebuild the datastore file. But... 1. Is it necessary to respect a delay between the modification of the licenced url in the client area and the update of conf_global. php 2. in what order should the changes be made so that there is no service interruption? 3. How long will the rebuild of the datastore file take for a site with 40.000 members and 1,500,000 posts in forums ? Thank you for your help
Last reply by Rhett, -
- 1 reply
- 251 views
Hi, how can you comment on the template code? If I use <! - -> then you see in the source code html. Is there a way to comment on the code? for example {{/ * code * /}} Thanks
Last reply by Marcher Technologies, -
- 1 follower
- 9 replies
- 423 views
Hello everyone, i recently discovered availability of IPS 4.2 Beta 4 in Client area. I Run 4.1.x Community, but i badly want to try out 4.2 version, so do i need another license for it OR If i make a /test directory under licensed URL, it will work ?
Last reply by Lab Rats Rule, -
- 1 follower
- 1 reply
- 290 views
How do I create an information field for a group? For example the user put of which city he is.
Last reply by Ramsesx, -
- 1 follower
- 0 replies
- 367 views
How can I disable the push notifications window every time you visit a forum page. In the control panel where do I find the option to disable?
Last reply by Condoweb, -
- 0 replies
- 265 views
I have given myself all permissions for signatures and for some reason i still have size restrictions as you can see on attachments. What's the problem? Are there more permissions for signatures beside members/groups?
Last reply by Ohanzee, -
- 0 replies
- 466 views
Hello The converter is possible to run it via console (ssh)?
Last reply by 111111111, -
- 1 follower
- 6 replies
- 331 views
hi, This script will check this error. can I upgrade? thanks
Last reply by AlexWright, -
- 1 follower
- 2 replies
- 503 views
Anyone who can explain this?
Last reply by Meddysong, -
- 1 follower
- 2 replies
- 231 views
Morning! We are running the most current stable version of IPS Community suite with Google Maps enhancement enabled. Is there any place to set defaults for Calendar Event creations? For example, in the Location field, the state defaults to Alabama. It would be nice if there was a way to set it to our state, vs changing it every time since there is less likely to be something scheduled out of state. I have looked through the theme templates and CSS and did not see anything in the calendar sections that related to the location field. I have searched on this through 113 other posts on this form related to 'Calendar and Default' and I have seen a consistent theme th…
Last reply by orp, -
- 2 followers
- 2 replies
- 220 views
Hello, I am new to the ips software, and i have one probably dumb question. Certain members posts are highlighted, and have a strange border. I've attached two screenshots with two themes.
Last reply by Ohanzee,
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