Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Color in menu not appearing
- Last reply by flrn98,
23,027 topics in this forum
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- 2 followers
- 7 replies
- 931 views
While upgrading my 3.4.x site, I noticed my other forums are on UTF8. Doing some research it seems UTF8MB4 is required for Emoji's. I didn't knew that while back. How can I convert my IPS 4.7.6 site DB which is using UTF8 to UTF8MB4? I tried to search in market place and nothing comes up under IPS Community Extras. Thanks.
Last reply by teraßyte, -
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- 2 followers
- 2 replies
- 581 views
Hi IPS, I've been looking at the RSS Feeds (with the aim of importing Blogs into Pages) and I noticed there are variations in the formatting of the feeds created from various places in the suite. Is there any particular reasoning behind this? I see it here on your offical site, so I'm assuming its by design or something to do with extracts vs full content. For example, if I click on your RSS icon at the bottom of the page, select Invision Community News, the feed contains no HTML, its been stripped and no optional GUIDs. Any images are missing except for the feature image which is in an enclosure, they are valid but more like XML than RSS: https://invisionc…
Last reply by Matt, -
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- 1 follower
- 4 replies
- 616 views
I have the latest version but I cannot setup thread prefixes in the ACP. I want to setup multiple prefixes that say [COMPLETED] or [NOT COMPLETED] with colors. Where can I find this? Or do I need an application/plugin?
Last reply by abobader, -
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- 2 followers
- 2 replies
- 532 views
I just noticed when clicking on the 3 dots at the top right of a post there is an option to "Reward [Member]", how do I turn that off? For some reason it does not show on my test install but does on my live forum? Thanks
Last reply by Marc, -
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- 2 followers
- 5 replies
- 943 views
Hello there, I wonder if it's possible to allow members login with username, email or a custom profile field as 'username'. The field value is certainly unique per member and also is of number type
Last reply by Marc, -
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- 2 followers
- 10 replies
- 908 views
Hello.I changed the license address from https://forum.vegmir.com on https://forum.vegmir.ru . moved the forum to https://forum.vegmir.ru . New users have a problem when registering - an incorrect key domain. How to solve the problem?
Last reply by Marc, -
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- 2 replies
- 666 views
Is there a way to suppress the Image Tools display on a Gallery image? It offers "set as my profile photo" in its dropdown menu. I don't want my forum members thinking that somebody's Copyrighted image shown in the Gallery can be freely used as their profile photo. It is sort of strange that this feature is available for a Gallery image.
Last reply by annedi, -
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- 1 follower
- 1 reply
- 462 views
How do I uninstall downloads from my forum ?
Last reply by Nathan Explosion, -
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- 2 followers
- 12 replies
- 889 views
Hello everyone my ipb board says its not secure anyone give me tips how to correct that please and ty
Last reply by DMGAMING, -
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Upgrade Error with corrupt ultraviocore_theme_templates and Incorrect Key File error message 1 2
by annedi-
- 1 follower
- 30 replies
- 1.5k views
I switched to PHP 8.0 and initiated the upgrade. Something went wrong and now there is a corrupt database table ultraviocore_theme_templates. This table also generates the error message incorrect key file for table 'ultravioletcore_theme_templates'. Selecting that table and running repair table fails. What do I do now?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 625 views
Good Afternoon I was hoping someone could tell me how i make my portal the first page my people see instead of the foums page. im using 4.7 ipb
Last reply by Marc, -
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- 2 followers
- 5 replies
- 896 views
Hi how are you everyone ? I have an small doubt, Recently I remove my complete member list on my community, but the new members start with ID high example: ID for first member is == 1 right ? On old list have 632 members, I need restart ID for start == 2,3,4,5,6,7,8..... Is possible release this ? without reinstall complete community ?
Last reply by Marc, -
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- 2 followers
- 7 replies
- 830 views
It might be there, but I don't know where. Is there a way to search for a specific member? For example, if I am looking for AnnetteC, is there a way to find that member's profile (so I can see her gallery for example, and more)?
Last reply by Carole Asselin, -
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- 2 replies
- 655 views
Is there a way to prevent a single member from posting on a designated topic, but allowed otherwise post on others? I have a member that continues to post inappropriate things on a particular topic, but is otherwise fine. I'd like to block him from that topic only. Is that possible? If so, how?
Last reply by Jim M, -
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- 2 followers
- 12 replies
- 1.2k views
Hi I need help configuring the mail for my ingoing/outgoing mails. I have a working mailbox i have created in a separate domain from my form - this mailbox is working fine and can send and receive mail from everywhere. Trying to attach this mailbox to my forum, but I am missing something because i am getting this error: (I am using the password that i log into the mailbox). Maybe my mail box doesn't configure properly?
Last reply by Jim M, -
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- 2 followers
- 11 replies
- 1.1k views
I don't follow this user, neither that forum, so why did I receive this notification? 🤷🏻♂️
Last reply by Gary, -
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- 2 followers
- 7 replies
- 693 views
Although I allow my members to create Member galleries, there are some images that are posted in different categories (sub-galleries). Is there a way to filter or search to see all the images from MemberA or MemberB without having to go through 20 different categories?
Last reply by Jim M, -
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- 1 reply
- 337 views
Hi, 1. Is there a way to unpublish content on a predefined date? I want this for downloads. I need a date input field (like scheduled publish ) where I can select the date, when the file will be unpublished. 2. Can I add a custom field in download that only logged-in user can see.
Last reply by Jim M, -
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- 2 followers
- 4 replies
- 417 views
On my forum when viewing a topic where there are several pages of the topic when clicking on the next page or even page number it always goes to the bottom of the next page? Why is this happening? Does the same on the default IPS theme also. Does not happen here so must be a setting somewhere? Thanks for any help with this
Last reply by Genestoy, -
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- 1 follower
- 1 reply
- 313 views
Hello, I've noticed that in some topics the statistics arent showing properly. I've attatched two screenshots of how it should and shouldnt look like. Not sure if thats the reason, but the topics where its not showing well were recently brought back from the archives. What might be the problem?
Last reply by Marc, -
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- 2 followers
- 7 replies
- 544 views
One of my members just reported getting 403 errors when accessing the site. How can I resolve this? Thanks!
Last reply by Marc, -
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- 2 followers
- 1 reply
- 301 views
I just received an email that invoice of add-ons renewal payed from my balance without any option to cancel it or notice some period before the payment with option to cancel it. What to do now? I want a refund for that...
Last reply by Marc, -
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- 2 followers
- 7 replies
- 806 views
I was checking the ACP this morning and notice it's warning about repeating log entries. They all appear to be exceptions thrown at the login page but I have no idea what they're referring to or what this is trying to tell me. Error: Call to a member function rfc3339() on null (0) #0 /home/**********/public_html/applications/core/extensions/core/MemberSync/System.php(426): IPS\_Member->apiOutput() #1 /home/**********/public_html/system/Member/Member.php(4030): IPS\core\extensions\core\MemberSync\_System->onProfileUpdate() #2 /home/**********/public_html/system/Member/Member.php(442): IPS\_Member->memberSync() #3 /home/**********/public_html/system/DateT…
Last reply by Marc, -
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- 1 follower
- 2 replies
- 424 views
Hello, I reviewed cron and other changes, can't find a reason why most of tasks got stuck OR execute extremely slow, abnormally. When trying to get run them manually I get this https://wns2-bl2p.notify.windows.com/w/?token={token_here} Could not resolve host: wns2-bl2p.notify.windows.com Any clue what is it?
Last reply by Marc, -
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- 1 follower
- 5 replies
- 619 views
For some reason, I'm rebuilding a download area for custom vehicle tune files for my members. I want to have my custom fields displayed in the forum post. So when I'm in AdminCP and select to turn on the Include field in Topics> switch to ON. Somewhere down the line it's not saving or something because it will revert back to being off and not display the custom field for my forum post. Is there something I'm not getting right?
Last reply by Mopar1973Man, -