LiveG Posted January 25, 2023 Share Posted January 25, 2023 (edited) Hi I need help configuring the mail for my ingoing/outgoing mails. I have a working mailbox i have created in a separate domain from my form - this mailbox is working fine and can send and receive mail from everywhere. Trying to attach this mailbox to my forum, but I am missing something because i am getting this error: (I am using the password that i log into the mailbox). Maybe my mail box doesn't configure properly? Edited January 25, 2023 by LiveG Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 25, 2023 Share Posted January 25, 2023 You would need to contact your mail provider on thi sissue, as the error you are getting there is coming from them. It may well be that SMTP is not configured, or that you need to use a different prototol. But only they will be able to tell you one way or another. Link to comment Share on other sites More sharing options...
LiveG Posted January 25, 2023 Author Share Posted January 25, 2023 (edited) I don't think it's in the server side because i can send and receive mail from everywhere. I can't integrate the forum. Edited January 25, 2023 by LiveG Link to comment Share on other sites More sharing options...
Randy Calvert Posted January 25, 2023 Share Posted January 25, 2023 (edited) This is a configuration issue. I'm almost willing to bet it's an issue with the SMTP Protocol and/or port. Most mail servers today don't allow "Standard/Plaintext Authentication" for example. Many other servers also require different ports outside of 25... for example with Google, the port would be 587. IPB can only submit a request to your mail server. It does not control the response from it. Edited January 25, 2023 by Randy Calvert Link to comment Share on other sites More sharing options...
LiveG Posted January 25, 2023 Author Share Posted January 25, 2023 (edited) Thank you @Randy Calvert Do I need to keep the localhost as SMTP HOST? my mailbox is in a different domain Edited January 25, 2023 by LiveG Link to comment Share on other sites More sharing options...
Randy Calvert Posted January 25, 2023 Share Posted January 25, 2023 What is your domain's MX record set to? That's what I would enter into that field in the majority of cases. Your host would be able to confirm if that's correct. Are you using cPanel? If so, it might help you find your settings. https://www.inmotionhosting.com/support/email/how-to-find-email-settings/ Link to comment Share on other sites More sharing options...
Randy Calvert Posted January 25, 2023 Share Posted January 25, 2023 By the way... I use Amazon's SES to send email via SMTP. In order to connect to it, you have to use TLS as the protocol and 587 as the port. But that can vary from provider to provider. That's why you may need to check with your hosting provider to see what settings they require. LiveG 1 Link to comment Share on other sites More sharing options...
LiveG Posted January 25, 2023 Author Share Posted January 25, 2023 3 minutes ago, Randy Calvert said: By the way... I use Amazon's SES to send email via SMTP. In order to connect to it, you have to use TLS as the protocol and 587 as the port. But that can vary from provider to provider. That's why you may need to check with your hosting provider to see what settings they require. Sound great. Is it a free service? Link to comment Share on other sites More sharing options...
Randy Calvert Posted January 25, 2023 Share Posted January 25, 2023 5 minutes ago, LiveG said: Sound great. Is it a free service? If your hosted on AWS platform, you can send 62K emails free per month. My site is on Invision's CiC now, which is on AWS. As a result, I can use their free tier for sending email. (This site averages around 10K emails per month.) Link to comment Share on other sites More sharing options...
LiveG Posted January 26, 2023 Author Share Posted January 26, 2023 our last mail works fine. seems our last domain itself was blocked due to "low reputation". Unless we were hacked (would be difficult, since the SMTP is password-protected), it's most likely due to too many messages from the forums software being marked as spam. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 26, 2023 Share Posted January 26, 2023 Glad to hear you managed to find a solution to the issue there. Link to comment Share on other sites More sharing options...
LiveG Posted January 28, 2023 Author Share Posted January 28, 2023 (edited) Hi, After a few days, it works with smtp.gmail.com as the host. It looks like google shut down the account! How should i resolve it? why did Google mark IPB as spam/illegal services? Edited January 28, 2023 by LiveG Link to comment Share on other sites More sharing options...
Jim M Posted January 28, 2023 Share Posted January 28, 2023 You would need to contact Google for assistance and/or read the policy there as it looks like you may have violated that. Link to comment Share on other sites More sharing options...
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