Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,926 topics in this forum
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- 2 followers
- 11 replies
- 702 views
We converted from vBulletin last year. I suddenly discovered that we got over 17,000 posts all stacked up in the approval queue dating around 2007 onwards. Anybody got any idea how I can bulk delete these please. Thanks
Last reply by Marc, -
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- 1 follower
- 3 replies
- 563 views
Need help with Twitter login. Details and error shared in this post. Probably, I am doing something wrong but not sure what...Thanks in advance.
Last reply by Marc, -
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- 1 follower
- 6 replies
- 821 views
New member joined for an annual fee of $24.95 with the renewal that is programmed to be $24.96 for a year. Instead what comes up is no renewal amount and a monthly charge.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 372 views
I'm planning to move my community to a hosted one before launch. I have purchased the Chatbox+ application. With the hosting option I am allowed two million page views. How does that work with the chat app?
Last reply by Marc, -
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- 1 follower
- 3 replies
- 346 views
Hi Community..!! mysqltuner recommends that I execute the statement to recover space in this table, however, in its execution it requests a duplication. mysql> ALTER TABLE `database`.`ibf_core_achievements_log` FORCE; ERROR 1062 (23000): Duplicate entry '215209.2023-02-03-core_SessionStartDaily' for key 'lookup' Can the content of this table be deleted? Or, is there an option in the ACP that allows me to keep it?? Regards,
Last reply by Marc, -
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- 1 follower
- 3 replies
- 438 views
I upgraded my site to PHP 8.1 and I get the following error. Any ideas on how to debug? An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later. Try again
Last reply by Marc, -
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- 1 follower
- 4 replies
- 903 views
HI. I have problem with this add-on: https://invisioncommunity.com/files/file/10158-axen-player-panel/ I dont see it in AdminCP in marketplace its for 4.7 engine
Last reply by Marc, -
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- 2 followers
- 2 replies
- 449 views
hello i have database which i created extra field to upload image and i need to show one or two image in the listing but it showing very small .
Last reply by Marc, -
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- 2 followers
- 23 replies
- 1.2k views
Last reply by Marc, -
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- 1 follower
- 7 replies
- 832 views
Before the update, my Pages URLs looked like this. mydomain.com mydomain.com/home/ (for the articles - IP.Pages created) Now it's mydomain.com - "The area you are attempting to access is currently offline. Please try again later." So, I switched /home/ to /articles/ but now I can set my homepage??? I have: mydomain.com/home/ mydomain.com/articles/ I want /home/ to be mydomain.com How do I do this?
Last reply by Marc, -
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- 1 follower
- 3 replies
- 356 views
Hello, 🙂 I've had about 5 accounts recently which had been hacked : - the accounts had been created with my country's IPs. - these are old accounts (one was created for example in 2015). - their last posts on my board is spam (the previous posts had been posted obviously by the board's users) and the corresponding IP is from a foreign country (Russia). This made me first believe that the accounts' passwords were weak and that this is the reason why spammers managed to login and post their spam... So I decided to disable the "Automatically unlock locked accounts when failed login count is reset?" option first. Are there other possible reasons…
Last reply by Gary, -
ParseError: syntax error, unexpected '' (T_ENCAPSED_AND_WHITESPACE) after server migration
by CJF077- 7 replies
- 583 views
Hello All, For my invisioncommunity located here -> https://www.fordxr6turbo.com/ I've completely moved to a new hosting solution and the entirety of the server is copied over (files, databases, versions of cpanel, php, mysql etc). When navigating to many sites within the forum, I get this sort of error -> ParseError: syntax error, unexpected '' (T_ENCAPSED_AND_WHITESPACE), expecting '-' or identifier (T_STRING) or variable (T_VARIABLE) or number (T_NUM_STRING) (0) #0 [internal function]: IPS\IPS::autoloader('IPS\\core\\DataLa...') #1 /home/xr6turbo/public_html/forum/system/Output/Output.php(815): spl_autoload_call('IPS\\core\\DataLa...') #2 /home/…
Last reply by Gary, -
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- 1 follower
- 2 replies
- 620 views
Hi, We have an issue whereby all the post report options available to Moderators show as "Complete", instead of "Under Review" etc. I looked under the language translations and could not find the culprit. I also checked on the default theme to ensure it's not a theme issue. Any thoughts? Thanks
Last reply by teraßyte, -
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- 7 replies
- 406 views
I created this new group "Member", but the Social tab is missing. Screen shot.
Last reply by ThunderBlue, -
- 3 replies
- 445 views
we got in error console of firefox we see alot of erros on admin and frontage. the following scripts is not founded <script type='text/javascript' src='https://xxxx/uploads/javascript_global/root_library.js?v=859202e84e1675538470' data-ips></script> <script type='text/javascript' src='https://xxx/uploads/javascript_global/root_js_lang_2.js?v=859202e84e1675538470' data-ips></script> the files are not existing on server root_library.js and root_js_lang_2.js how we can get them back or something is missing?
Last reply by Nathan Explosion, -
- 2 followers
- 2 replies
- 620 views
Hello, Is there a way to disable uppercase and spaces in the display names? Some users are using upper case and even spaces in a two words display name. Is there a way to control/disable that? Thanks
Last reply by Mercury Forever, -
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- 1 follower
- 22 replies
- 1.1k views
I am having an issue upgrading to the latest version. First, it was an issue with PHP 8.1 which I got resolved. It has an issue downloading and extracting and has me download it manually, then upload it. I copied all the contents of the site, and put them in a 'old_backup' directory. I then uploaded everything from a fresh download of the Community Suite. When I went to Continue to upgrade I got the following error: I removed everything from the directory. Put everything from the old_backup into the directory. I tried to run the support tool in the AdminCP to restore the default theme but got the following: If I try to go to anything like AdminCP -> Pag…
Last reply by Jim M, -
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- 3 followers
- 20 replies
- 1.2k views
I've noticed sometimes large gaps will appear at the end of posts when someone posts on my site. This has happened quite often over the years but the current member its affecting is extreme, sometimes it canbe 200+ lines meaning you have to scroll a long time until the post ends. I have asked what phone and browser they are using and its a Samsung a53 using default browser. Example here
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 506 views
I fired up gmail to test out the emails my site is sending and the logo is way too big, it looks fine on mobile, but on desktop its huge. Any ideas? :)
Last reply by Drew Adkins, -
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- 1 follower
- 1 reply
- 565 views
Hello there, I cannot see an option in group promotions to filter if they have joined a club and also a particular club. Is there any way to do this please? Thanks, Madhouse
Last reply by Jim M, -
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- 2 replies
- 303 views
Hello, Can someone point me in the right direction to speak with someone regarding this. There is no longer a direct technical support. I have recently moved my community to a new URL, the old instance on the old URL has been removed entirely. However when I login to my client are to change the URL, I get the below. The system still seems to think the old instance still exists. Can this be manually changed by support for me ? Many thanks, P
Last reply by Jim M, -
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- 2 followers
- 9 replies
- 988 views
Admin Members/Groups/Content/Delete/Can Delete Own Content "On", But... How does a user delete a topic or comment? I cant seem to find it in User Interface anywhere. forums.aaca.org
Last reply by peter gariepy, -
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- 2 followers
- 2 replies
- 573 views
Hi, I am facing an issue with spam prevention. I am using Invisible reCAPTCHA, but most of my forum members get banned when they post anything. Here is some record of system detections. 1- Restrictions manually changed by member : Banned. 2- User registered. Spam Defense checked and returned score 1. please let me know what the problems is , also i need to know if possible to set up reCAPTCHA for logged members when they submit or reply post thank you
Last reply by Marc, -
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- 1 follower
- 10 replies
- 1k views
We have about 4k members who paid. About 1100 of those were purchased less than a year ago. It looks like Renewals was left off or subsequently turned off. So I think that was done because it assumed it would auto renew and charge people. Not sure what happened exactly. Everyone is still in the Member user group. Will activating Renew and setting parameters in there trigger something to revert them to the previous group? It will generate invoices, not auto charge them... Anything I am not asking? Thanks Jamie
Last reply by socceronly, -
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- 2 followers
- 12 replies
- 2k views
Hi, I don't know how, but I somehow must have managed to overwrite my password in my password tool - and now cannot login to the Forum Control Panel (Admin) any more. How can I reset my password?
Last reply by Marc, -
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