rogerio tadeu junior Posted February 15, 2023 Share Posted February 15, 2023 Hello, We are cloud hosted. We are experiencing an issue with signatures using stripe. We realized that the signatures need to be captured manually in the stripe. We made contact with them and they informed us that this order is sent by the invisioncommunity integration. How can we change this? We need to change our payment gateway to stripe, but the capture needs to be automatic. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 15, 2023 Share Posted February 15, 2023 Sorry, could you please clarify what you mean here? There is no facility at present in which to capture someones signature. If this is what you are requesting, you would need to post this as a suggestion in the suggestions forum. rogerio tadeu junior 1 Link to comment Share on other sites More sharing options...
Randy Calvert Posted February 15, 2023 Share Posted February 15, 2023 I think this is a language translation issue. If you change signature to subscription… it makes much more sense. (If that is the case he needs to just setup the appropriate web hook.) rogerio tadeu junior 1 Link to comment Share on other sites More sharing options...
rogerio tadeu junior Posted February 15, 2023 Author Share Posted February 15, 2023 15 minutes ago, Randy Calvert said: I think this is a language translation issue. If you change signature to subscription… Exactly. Thanks. I will be more careful to use the correct term. So we can do this work using the the appropriate web hook? How I change this? Thank you all for your help Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 15, 2023 Share Posted February 15, 2023 You should ensure all webhooks are selected in stripe Link to comment Share on other sites More sharing options...
rogerio tadeu junior Posted February 15, 2023 Author Share Posted February 15, 2023 @Marc Stridgen, thanks. I'm glad to hear that there is a solution in the settings. However, I still could not identify the correct configuration. 1 hour ago, Marc Stridgen said: You should ensure all webhooks are selected in stripe All webhooks? Just one, right?! And on this webhook system require requests to book some events. After reading your message above, I added all events available in stripe. I did a new test and had no automatic capture. Do you have any manual that describes how to do the integration correctly? Link to comment Share on other sites More sharing options...
Randy Calvert Posted February 15, 2023 Share Posted February 15, 2023 Take a look at the following for setting up Stripe and it’s associated webhooks: rogerio tadeu junior 1 Link to comment Share on other sites More sharing options...
rogerio tadeu junior Posted February 15, 2023 Author Share Posted February 15, 2023 1 hour ago, Randy Calvert said: Take a look at the following for setting up Stripe and it’s associated webhooks: I did based on this, but I will review everythink again. Link to comment Share on other sites More sharing options...
Solution Jim M Posted February 15, 2023 Solution Share Posted February 15, 2023 Would recommend going through the guide again. You only need to create 1 webhook for your community but it needs to have permission to all webhook events there. rogerio tadeu junior 1 Link to comment Share on other sites More sharing options...
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