Technical Problems
Run into an issue and need help from the Invision Community Team?
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Subforums
Problems related to your server or other classic, self-hosted edition issues.
- 4.7.18 - Support request removed ?
- Last reply by D-Trox,
22,828 topics in this forum
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- 2 followers
- 2 replies
- 336 views
How can I add a link to my current TOS on my forum? This is the TOS that is part of the signup process. What is the link to that page? Thanks
Last reply by Marc, -
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- 1 follower
- 1 reply
- 455 views
when a user tries to pay with apple pay he goes through the whole procedure but after processing he does not complete the transaction. On the stripe portal I get the following error
Last reply by Marc, -
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- 3 followers
- 8 replies
- 1.1k views
Currently I am seeing within Akamai (the CDN & Web Application Firewall in use for www.zero88.com/forum) some blocked POST requests when end users are trying reply to an item on the forum. Something that spikes my interest is that it looks like that there are some values stored in a cookie which are being send together with the POST request which are classified by our WAF as a XSS attempt. When people clear their cache or visit the website incognito it seems that the issue does not happen which does somewhat confirm my initial thought it could be due to some string which is being sent with the POST request stored in a cookie (or something else which is hap…
Last reply by Marc, -
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Moving to a new server - need some help with removing test server url we have on client area
by Inan-
- 2 replies
- 472 views
We are working on moving our IPB forum to a new server at the moment and unable to remove the existing test url IP appearing on our client area. We read somewhere that it can only be removed by IPB team. Could you please help?
Last reply by Inan, -
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- 1 follower
- 3 replies
- 626 views
I have updated an old stable plugin that we have been using for some time. After the update, I cannot log back into admin. Is there any safe mode, with which I can log back in and disable that plugin? Appreciate any urgent help, please.
Last reply by Jim M, -
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- 1 follower
- 13 replies
- 954 views
Hello guys, i have this problem when i try to open the block manager? Do you have a fix for that?
Last reply by Jim M, -
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- 1 follower
- 8 replies
- 596 views
I didn't catch this until now, but a bunch of users were marked as Spam on October 17th. The log only says "{"spammer":"1"} " under account activity with no mention of whodunnit. Some of them are users that I know personally, so I know for a fact that I didn't mark them as spam, and there is no way I did that many spam tags on the same day without remembering it. Unfortunately, my Spam Defense logs prune at 30 days. Also, unfortunately, I don't recall when I did the last IPS update, but it sounds to be around the right time. I know it's probably not fixable on my site, but I at least wanted to make you aware of it and hear your thoughts.
Last reply by CheersnGears, -
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- 2 followers
- 4 replies
- 466 views
Hello how to solve this issue after try install the new custom theme paid on marketplace ?
Last reply by Marc, -
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- 1 follower
- 9 replies
- 617 views
Hi all, I've just installed a test version of 4.7.6 as my community is using 4.4, so I want to make sure everything works but I noticed when I add content it no longer gives the option to set a date to publish, so everything is immediate. Is this a feature which was removed? Or now a setting to be enabled? Thanks all
Last reply by Marc, -
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- 1 follower
- 12 replies
- 894 views
Despite following all of the instructions, I don't appear to be able to charge for digital files. I've copied all of the settings etc and there is literally no place to add a cost, so my files are uploaded as free. How do I change this? Lara
Last reply by Marc, -
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- 2 followers
- 4 replies
- 593 views
Hi All, We sometimes use Invision for our corporate customers. They log in to read private articles, blogs and reports that we've created for them. These are all big organisations. We've just been asked by one about Invision's security information, i.e. How secure is it, etc? I'm not a security expert so I don't know the words to search for in the forums and help areas. I've been trying to find some documentation on Info Security and things like that. Does anyone have a link to a document that I could share with the customer, please? Thanks, Nigel
Last reply by Marc, -
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- 1 follower
- 2 replies
- 512 views
Trying to see if there is a way to turn on image approvals when a user submits an image to the Images tab in a club or within a forum without also turning on post approvals. I basically just want to be able to check all images submitted to my site before they are live.
Last reply by Marc, -
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- 1 follower
- 6 replies
- 605 views
BUG?: I had the image ordering set to Caption. The image scrolling arrows would then bump the user off at the end of any image row to land on the front page of the forum. BUG?: I then set the image ordering to Recently Updated. In one of the Albums, the scrolling arrows skipped over a particular image repeatedly. I couldn't figure out why. So I now have the image ordering set to Start Date and scrolling works OK so far. No bumps out of the gallery and no skips over some image. Also, I note that clicking the X on any particular image display converts the vertical display of that image to a horizontal format. Then clicking the scrolling arrow on that…
Last reply by Marc, -
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- 2 followers
- 6 replies
- 752 views
Hello everyone, I need active DEBUG on my community for check possible issue with my PHP. But I didn't find anything related to this in the community could someone explain it to me? Because I know that an error is happening, but I want to know how to solve it by checking the platform debugs. because the only message the system shows me is error 500
Last reply by Marc, -
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- 4 replies
- 489 views
Can some help me please was working fine earlier
Last reply by Gary, -
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- 6 replies
- 501 views
Hello, Friends. I have my forum in a very old version, and probably it can be the problem, or some permissions, Idon`t know. Can someone else help me? Thank you
Last reply by Gary, -
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- 1 follower
- 8 replies
- 758 views
An inline comment will still show that the title has been edited and by which user.
Last reply by Canis, -
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- 2 replies
- 612 views
I'm trying to install this I installed the plug in what is pages cms application
Last reply by DMGAMING, -
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- 1 reply
- 399 views
This is happening often on the website by some members... wonder what it could be. TypeError: abs(): Argument #1 ($num) must be of type int|float, string given in /var/www/html/107602/system/3rd_party/HTMLPurifier/HTMLPurifier/UnitConverter.php:264 Stack trace: #0 /var/www/html/107602/system/3rd_party/HTMLPurifier/HTMLPurifier/UnitConverter.php(264): abs('0,0000000000') #1 /var/www/html/107602/system/3rd_party/HTMLPurifier/HTMLPurifier/UnitConverter.php(178): HTMLPurifier_UnitConverter->round('0,0000000000', 4) #2 /var/www/html/107602/system/3rd_party/HTMLPurifier/HTMLPurifier/Length.php(153): HTMLPurifier_UnitConverter->convert(Object(HTMLPurifier_Leng…
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 521 views
Two sites running v4.7.6 One site updates fine, other errors. Neither has the offending column in the core_groups table. Receiving an error EX1054 when updating any group due to an unknown column 'example' existing. UPDATE `core_groups` `core_groups` SET `g_promote_exclude`=true,`g_view_board`=true,`g_dohtml`=false,`g_access_offline`=true,`g_hide_online_list`='0',`g_post_polls`=true,`g_vote_polls`=true,`g_close_polls`=true,`g_topic_rate_setting`=1,`g_append_edit`=true,`g_avoid_flood`=true,`g_avoid_q`=true,`g_bypass_badwords`=true,`g_edit_posts`=1,`g_hide_own_posts`=1,`g_delete_own_posts`=1,`g_lock_unlock_own`=1,`g_can_report`=1,`g_view_displaynamehistory`…
Last reply by Clover13, -
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- 2 replies
- 638 views
Hello, Where do I change this setting? "You are only allowed to send 0 messages per day. Please try again later."
Last reply by Jim M, -
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- 3 followers
- 16 replies
- 805 views
When a person pays for a product on our site, and chooses not to save the credit card information on the checkout page, "Guest" is passed to our payment gateway, Stripe, as the payer's name. Also, the payer's email address information is missing. This causes additional work for our accountant, who must look up the payer's name, for our accounting system. Please pass the payer's name and email address for all transactions. Attached are screenshots from our test Stripe account. We are on IPS version v4.7.6. FYI: we use Quickbooks for our accounting system. Our accountant downloads the transactions from Stripe and imports the transactions into our Quickbooks accoun…
Last reply by DolSch, -
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- 2 followers
- 7 replies
- 714 views
While upgrading my 3.4.x site, I noticed my other forums are on UTF8. Doing some research it seems UTF8MB4 is required for Emoji's. I didn't knew that while back. How can I convert my IPS 4.7.6 site DB which is using UTF8 to UTF8MB4? I tried to search in market place and nothing comes up under IPS Community Extras. Thanks.
Last reply by teraßyte, -
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- 2 followers
- 2 replies
- 489 views
Hi IPS, I've been looking at the RSS Feeds (with the aim of importing Blogs into Pages) and I noticed there are variations in the formatting of the feeds created from various places in the suite. Is there any particular reasoning behind this? I see it here on your offical site, so I'm assuming its by design or something to do with extracts vs full content. For example, if I click on your RSS icon at the bottom of the page, select Invision Community News, the feed contains no HTML, its been stripped and no optional GUIDs. Any images are missing except for the feature image which is in an enclosure, they are valid but more like XML than RSS: https://invisionc…
Last reply by Matt, -
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- 1 follower
- 4 replies
- 521 views
I have the latest version but I cannot setup thread prefixes in the ACP. I want to setup multiple prefixes that say [COMPLETED] or [NOT COMPLETED] with colors. Where can I find this? Or do I need an application/plugin?
Last reply by abobader, -
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