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Single sign on plugin preventing access?

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We have a fairly urgent issue with our SSO plugin as we're getting this error message across the board, even for admins: Error code: 2SSO129/1

Could contain: Page, Text

This seem to be connected to the plugin but I don't have the technical knowledge to figure out what and our website devs won't help because it's to do with Invision.

I managed to get into the admin section and got this message also:

Could contain: File, Text, Webpage

How do I check if a plugin needs updating/renewing? I contacted the plugin owner about a separate issue last week but haven't had a reply about this yet.

Any advice in the meantime would be enormously appreciated. Thanks.

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