Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
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- 5 replies
- 948 views
hello, i can't get my forum 6.4.11 with php 7 to version 7.4 with php 8.1. 6.4 without extensions, standard design. PHP 7.4.33 is running, with PHP 8.1 white browser content without error message. Is there a solution for this, or can I upgrade the 6.4.11 version to 7.4 where PHP 7 is still running?
Last reply by Jim M, -
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- 25 replies
- 1.4k views
hi i did the invision upgrade as soon as i clicked on start i get a white screen how can i fix it
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 673 views
Hi there, I think it may be a DNS issue, but the website seems to be offline. (I'm on Cloud, so I can't really do anything to troubleshoot but simply report) Any advise?
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 418 views
Just recently moved one of my forums to new hosting. Finally have a need to edit a plugin. After I make the edit and click Save in the admin console I get a 403 forbidden error. I assume this is a folder/file permissions issue. What permissions should they be set too. Is there a utility to set permissions? Board is on 4.77
Last reply by eliteone, -
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- 1 follower
- 4 replies
- 703 views
Hello, I have configured a calendar which shall import events from my webcal calendar fedd regularly. It is all configured like it is described here (see link). But there was only once the import into the invision calendar. Here are my questions now: How often will this be done? If it is done regularly, why are newly created events not shown in the calendar? Regards Björn
Last reply by Ryan Ashbrook, -
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- 1 follower
- 1 reply
- 553 views
How can I disable imagick because it keeps filling my disk space without a reason.
Last reply by Jim M, -
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- 2 followers
- 9 replies
- 842 views
Although I have a "Grade B" from Gtmetrix the forum is very slow. Also today it shows the error "This comment can no longer be edited. It may have been moved or deleted, or too much time may have passed since it was posted for it to be edited." In which direction should we investigate?
Last reply by Jim M, -
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- 1 reply
- 554 views
Howdy, After the most recent update, the forum I'm an admin of hasn't been allowing some users to attach files to forum messages. Did something change with the group setting priorities? Any troubleshooting help or advice would be great.
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 754 views
Repeated item showing up in my logs. Unclear what this is / what I should do. The URL of the page that the error occured on does change at the &url=xyz
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 545 views
Is there a way to activate the forum's "under construction" mode for a few hours? We needed to rearrange the categories and subcategories and we didn't want the user to see this happening live.
Last reply by Jim M, -
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- 1 follower
- 6 replies
- 680 views
Hello! I need some support and opinions on user tracking. We would like to know how the user converted to access our forum and created the account, whether through paid campaigns or organically, do you know of any way to do this on the platform? Or some plugin? Thanks!
Last reply by Jim M, -
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- 4 replies
- 723 views
Hello So i am getting a 404 on my forum. I cant even login to my site Not Found The requested URL was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Last reply by Jim M, -
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- 2 replies
- 570 views
Hello! Faced a problem. There was a thread with a completed poll that I decided to add a new poll to. A new poll was added, but those who took part in the old one could not vote in it. At the same time, the topic could not be edited, because the first message in it does not belong to the author of the topic. I created a new poll thread, moving posts from the old one. Then he added two new items to the survey. And now I can't edit this thread again because the first post in this thread is not mine. How can I solve this problem?
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 557 views
Hello, I'd like to delete all the accounts that have not logged in for more than 365 days and have 0 posts. Is there a way to do it? Thank you very much!
Last reply by Amy Pond, -
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- 1 follower
- 4 replies
- 746 views
Letters stopped coming when complaining about the post. I'm subscribed to them. The rest of the emails from the forum are coming. I didn't change the settings. This seems to have happened after upgrading to 4.7.6(5). What could be the problem?
Last reply by Egorkin, -
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- 1 follower
- 1 reply
- 541 views
Hi, In commerce, a support ticket having supporter assigned get the association lost upon reply. This is unwanted behavior as association should be removed manually, not cleared upon first reply.
Last reply by Ryan Ashbrook, -
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- 4 replies
- 719 views
I added a couple of new tags (System > Settings > Posting > Tags) but I can't seem to move them "up" so that the tag menu is alphabetized. Where can I go to do this? Is there some *.ini or Settings file which contains the tags? (I have tried to look for such a file, but not found so far.) Also, the cursor cannot be placed into the Defined Tags display anywhere but at the end. Free cursor placement would enable adding a tag alphabetically.
Last reply by Daniel F, -
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- 1 follower
- 13 replies
- 912 views
I'm not sure since when, probably since a recent version, when loading my site I've noticed intermittent large server response delays for the first byte. The period of these delays requests is about 6 minutes, sometimes 10-12 minutes. With such a delay, I half-hear a server response after a second and a half, and sometimes, but less often, more than 10 seconds. Typical first byte time for my site is in the 20-80 millisecond range. I checked a lot of things but didn't find a solution. I asked my host support for assistance, and they were able to record one such delaying request. What's impressive - in one minute this request sent 268 requests to your server https:/…
Last reply by Adlago, -
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- 2 followers
- 10 replies
- 1k views
Hello. I came across a strange occurrence today. A member purchased one of our premium membership packages. I received a message from them stating that even though they had made the purchase, their account was still a standard account. After investigating there account had not been automatically added to the appropriate user groups as per the subscription setup. Below are the current settings of the premium product. It is set so that upon purchase, the user is moved to the primary user group of Premium Silver. They are then added to the secondary user groups of Members & Marketplace enabled. I could see that the user had…
Last reply by panzerscope, -
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- 4 replies
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I haven't really used support to much in awhile because I've been on an older version of IPS that isn't supported. However, I remember I used to pay for priority support and had an area in the "client area" where I could create support tickets. It was my understanding that the same (or similar) support was still available with the only difference being that now it has moved to the forums. ?? Having some trouble currently so, I submitted my ticket in the forums support area, but my thread was moved to a public area (really didn't want that) and I've received limited official IPS support, despite being on the newest version of 4.7.7 and having a paid for cur…
Last reply by SJ77, -
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- 1 follower
- 20 replies
- 1.2k views
We can't create new forum after transfer to a new server. It shows error EX1366. Please, help us to solve this.
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 497 views
Looks like something on our forum has changed recently where including an email address in a post or private message causes it to become concealed as *****@****.tld instead of the email address. I've looked through as many areas as I can think of, but can't find the spot for changing this setting. Any pointers?
Last reply by Nathan Explosion, -
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- 2 followers
- 14 replies
- 1.2k views
My site is currently being hit with a deluge of spam, despite the fact I use keyCAPTCHA and have all the Spam Defense turned on. All the spammers are passing with a Spam Score of 1. Anyone else having a similar issue?
Last reply by Marc, -
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- 2 followers
- 1 reply
- 524 views
I'm getting few people reporting the same registration problem. I fill out and submit the DOB form I fill out and submit the registration form I see again the DOB form The login details I gave in the step 2 doesn't work Is this a known issue? (Latest version)
Last reply by Marc, -
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- 1 follower
- 8 replies
- 610 views
it seems as far as my setup goes moderators accounts can use the tag prefix feature but admin account can not have checked permissions etc but still no joy so the question is is it just my set up or is it maybe a invision wide restriction ? or maybe am missing something obvious? anyone confirm/advise/explain ? thanks
Last reply by sound,
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